Benihana - Carlsbad, CA

Le recensioni di Benihana - Carlsbad, CA delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. CZ

   CoachZ VIP

   San Diego34 recensioni

   5.0

   Visitato il giorno 6 luglio 2020

   1. Complessivo 5
   2. Cibo 4
   3. Servizio 5
   4. Atmosfera 5

   Love Benihana!!!
   

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2. T

   Trevor

   San Diego1 recensione

   1.0

   Visitato oggi

   1. Complessivo 1
   2. Cibo 1
   3. Servizio 1
   4. Atmosfera 1

   I had a 7pm reservation and was not seated until 8:30pm. At 9:30pm I still didn’t have food and not a single employee apologized or even acknowledged the inexcusable delay. My time is far too valuable to be treated so poorly. Management has no idea what they are doing.
   

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3. C

   Claudia

   Los Angeles1 recensione

   1.0

   Visitato 3 giorni fa

   1. Complessivo 1
   2. Cibo 1
   3. Servizio 1
   4. Atmosfera 1

   We had a 6:30 reservation for my son’s 5th birthday. We were seated by 7:45, and then had to wait another 15 minutes before a server took drink orders, and another HOUR for our chef to arrive. We literally didn’t leave until 10pm with two five year olds who were cranky. The worst was the inept front desk staff and the gaslighting manager, who said that the company that bought out Benihana is purposely overbooking reservations. It’s horrible. Do not go here - this is not the Benihana of the 80’s and 90’s! Total nightmare
   

   Benihana - Carlsbad, CAHa risposto 2 giorni fa

   Hi Claudia, We're truly sorry to hear about your experience at Benihana - Carlsbad, CA. It's clear that we fell short in meeting your expectations, especially on such a special occasion as your son's fifth birthday. We understand the frustration and delay you experienced, and we sincerely apologize for any inconvenience. We're taking your feedback seriously and will use it to improve our reservation and wait times management. We hope to have the opportunity to serve you again in the future and provide a much better experience. Best regards, The Management Team
   

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4. S

   Susan

   San Diego5 recensioni

   2.0

   Visitato 6 giorni fa

   1. Complessivo 2
   2. Cibo 4
   3. Servizio 3
   4. Atmosfera 3

   The wait was quite long. We had a reservation, and were fortunate enough to be sat within about 15 minutes, but it was an hour before one of the others at our table went to talk with the manager. The manager did get a chef to come to our table, but he apparently had been told that we had been waiting, so cut short the "show". I was quite disappointed, as I had brought someone who had never been to a Teppanyaki restaurant, and we didn't get the showmanship Benihana is known for. The staff were quite nice, and it could have simply been that they were understaffed, but again, the chef we did get rushed through and my steak was not fully cut, it was more like "fringe"... it looked cut, until the end of the pieces - VERY HARD TO EAT WITH CHOPSTICKS... we thought Sunday night would be a good night to go, but it was quite noisy with a high school sports team celebrating (which they have EVERY RIGHT to do!)
   

   Benihana - Carlsbad, CAHa risposto 5 giorni fa

   Hey Susan, we're really sorry to hear about your experience. We understand that waiting can be frustrating, especially when you've made a reservation. We apologize for the rushed service and the steak not being fully cut. We're glad you found our staff nice and that you enjoyed the food. We'll take your feedback into account as we strive to improve our service and food quality. We hope you'll give us another chance to provide the show and dining experience you've come to expect from Benihana. Sincerely, The Management Team
   

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5. OT

   Utente OpenTable

   Denver1 recensione

   1.0

   Visitato 6 giorni fa

   1. Complessivo 1
   2. Cibo 3
   3. Servizio 1
   4. Atmosfera 1

   I travel for a living and am no stranger to eating out. Had a 6:15pm. reservation for 6 to celebrate both my son’s birthdays. Waited an hour and Finally sat down at 7:15pm. Didn’t start to eat until close to 9pm. This was atrocious. Will never recommend or eat here again. $555 later and an evening wasted.
   

   Benihana - Carlsbad, CAHa risposto 5 giorni fa

   Dear Guest! We're truly sorry to hear about your experience at Benihana - Carlsbad, CA. We understand the importance of special occasions and we apologize for the delay and the frustration it caused you. We always strive to provide our guests with an enjoyable dining experience and it's clear we fell short during your visit. We appreciate your feedback and will definitely take it into consideration as we work on improving our service. We hope you'll reconsider and give us another chance to make it right in the future. Best Regards, The Management Team
   

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6. M

   Meredith VIP

   New York1 recensione

   1.0

   Visitato 6 giorni fa

   1. Complessivo 1
   2. Cibo 2
   3. Servizio 1
   4. Atmosfera 3

   We waited 1 and a half hours to be served and the food was not the same quality it has been in the past.
   

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7. OT

   Utente OpenTable VIP

   San Diego6 recensioni

   3.0

   Visitato 6 giorni fa

   1. Complessivo 3
   2. Cibo 4
   3. Servizio 2
   4. Atmosfera 2

   The reservation was for 5:30 PM, but the chef didn’t show up until 7 PM. That’s not acceptable.
   

   Benihana - Carlsbad, CAHa risposto 5 giorni fa

   Dear Guest! Thanks for the feedback. We're sorry to hear about the delay in your reservation and the lack of service you experienced. It's never our intention to keep our guests waiting, and we apologize for the inconvenience. We're glad to hear that you enjoyed the food, but we understand that service is equally as important. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to serve you better in the future.
   

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8. J

   Joddi

   San Diego1 recensione

   2.0

   Visitato 7 giorni fa

   1. Complessivo 2
   2. Cibo 2
   3. Servizio 2
   4. Atmosfera 1

   Terrible customer service, front desk hostesses were rude and sassy, no people skills at all while the male hosts were friendly and accommodating. The restaurant was an hour late in seating people with reservations, absolutely terrible!!!! They should limit number of reservations they allow per hour. We won’t be coming back to Carlsbad location.
   

   Benihana - Carlsbad, CAHa risposto 6 giorni fa

   Hey Joddi, We're really sorry to hear about your recent experience at our Carlsbad location. We always strive to provide our guests with a great dining experience and it seems like we missed the mark during your visit. We take your feedback seriously and we're disappointed to hear about the delay in seating and the rude behavior of our hostesses. We're taking your comments to heart and we'll certainly use this as an opportunity to improve. We hope you'll reconsider and give us another chance to serve you better in the future. Best, The Management Team at Benihana - Carlsbad, CA
   

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9. OT

   Utente OpenTable

   San Diego1 recensione

   2.0

   Visitato il giorno 22 marzo 2025

   1. Complessivo 2
   2. Cibo 3
   3. Servizio 2
   4. Atmosfera 2

   Benihana is not the same anymore. It felt like a cheap eatery. The service was horrible. Even with reservation we had to wait for 30 minutes. Drink tasted like motor oil. Cook was not as experienced. Didn’t do any show and cooked really bad food. We have decided we are never going to Benihana again. No body else should either $250 for 4 people with horrible food and service not worth it.
   

   Benihana - Carlsbad, CAHa risposto 6 giorni fa

   Dear Guest! We're really sorry to hear about your recent experience at Benihana - Carlsbad, CA. We strive to provide our guests with a memorable dining experience and it's clear we fell short during your visit. We understand how frustrating it can be to wait for your table, especially when you have a reservation, and we apologize for the inconvenience. We also regret to hear that the food and service did not meet your expectations. Your feedback is invaluable to us, and we assure you that we will take this into consideration as we continuously work to improve. We understand that we failed to provide you with the quality experience you should expect, and we regret that we let you down. We hope you will give us another chance to make it right in the future. Regards, The Management Team
   

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10. OT

    Utente OpenTable VIP

    San Francisco1 recensione

    1.0

    Visitato il giorno 22 marzo 2025

    1. Complessivo 1
    2. Cibo 1
    3. Servizio 1
    4. Atmosfera 1

    They were running an hour late for reservations. That does not work for people with little kids, and it’s not acceptable ever.
    

    Benihana - Carlsbad, CAHa risposto 5 giorni fa

    Dear Guest! Thanks for the review. We're truly sorry to hear about your recent experience at Benihana - Carlsbad, CA. It's disappointing to know that we didn't meet your expectations, especially with regards to our reservation timing. We understand how important it is to accommodate all guests and make their experience enjoyable. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide a better dining experience in the future.
    

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