Benihana - Minneapolis, MN

Le recensioni di Benihana - Minneapolis, MN delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. A

   Amber

   Los Angeles2 recensioni

   1.0

   Visitato il giorno 15 maggio 2025

   1. Complessivo 1
   2. Cibo 4
   3. Servizio 1
   4. Atmosfera 1

   My mistake but adter dinner I was handed a machine and was told if you want to add tip do it here. I did so rather generously while the server hovered. Not until I left the restaurant did I see signs that indicated they automatically add a service charge. I checked the bill and in fact they did add a service charge to which I added to. I called the restaurant to speak with a manager. Was “transferred” to someone who said they would have a manager call me back. That has not happened. I am not asking for a refund as ultimately it was my mistake. But the process was misleading and should be changed.
   

   Benihana - Minneapolis, MNRisposta inviata il giorno 21 maggio 2025

   Dear guest, we're sorry to hear that your experience at Benihana - Minneapolis, MN didn't meet your expectations. We aim to make every milestone memorable, and we will share your feedback with our team. Please reach out to us via our "Contact Us" page so we can discuss further.
   

   1 persona ha trovato utile questa recensione

2. M

   Marjorie

   Minneapolis - St. Paul1 recensione

   2.0

   Visitato il giorno 11 maggio 2025

   1. Complessivo 2
   2. Cibo 4
   3. Servizio 2
   4. Atmosfera 3

   The experience this time was poor, I have to remind the server regarding the salad. And the bill was given before we were offered the ice cream, I had to remind her about the free ice cream, it’s not worth 20% of the service charge
   

   Benihana - Minneapolis, MNRisposta inviata il giorno 13 maggio 2025

   Thanks for the review, Marjorie. We're sorry to hear that your experience at Benihana - Minneapolis, MN didn't meet your expectations. We apologize for the mix-up with your salad order and the bill being given before the ice cream. We understand how frustrating it must have been. We appreciate your patience and understanding, and we'll certainly work on improving our service. We hope you'll give us another chance to provide a better dining experience.
   

   1 persona ha trovato utile questa recensione

3. K

   Kat

   Minneapolis - St. Paul11 recensioni

   4.0

   Visitato il giorno 11 maggio 2025

   1. Complessivo 4
   2. Cibo 4
   3. Servizio 4
   4. Atmosfera 4

   We had a great time together was a little surprised that they only offered the dinner menu for lunchtime! We elected bar area seating to avoid the automatic tip they like to put on your bill for sitting at the hibachi tables I still tipped 18% because she did a great job but I don’t like to be forced to pay 20% when you don’t know if service was going to be good or not. Anywho I do love the food but can only dine here on special occasions due to what I think are high prices.
   

   Benihana - Minneapolis, MNRisposta inviata il giorno 14 maggio 2025

   Hi Kat, Thank you for taking the time to review us. We're glad to hear that you enjoyed your experience at Benihana - Minneapolis, MN. We understand your concerns about the lunch menu and appreciate your feedback. We aim to provide a unique and enjoyable dining experience for all our guests, and your input helps us do just that. We're glad that you find our prices reasonable and we hope to have the opportunity to serve you again on your next special occasion. Best wishes, The Management Team
   

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4. M

   Mike VIP

   Minneapolis - St. Paul13 recensioni

   3.0

   Visitato il giorno 9 maggio 2025

   1. Complessivo 3
   2. Cibo 4
   3. Servizio 2
   4. Atmosfera 3

   Food was solid. Had to remind multiple times on a food allergy. That's dangerous and undermines the overall good experience.
   

   Benihana - Minneapolis, MNHa risposto 2 giorni fa

   Dear valued guest, thank you for your review. We apologize for any inconvenience you experienced and would appreciate the opportunity to learn more. Please contact us by visiting our "Contact Us" page on our website.
   

   1 persona ha trovato utile questa recensione

5. T

   Toni

   Minneapolis - St. Paul6 recensioni

   4.0

   Visitato il giorno 3 maggio 2025

   1. Complessivo 4
   2. Cibo 5
   3. Servizio 4
   4. Atmosfera 5

   Cook jose was wonderful. Everything was cooked very nicely. Waitress Daisy was wonderful as well. She was pleasant, attentive and great personality. I did stop by the front counter to order some gift cards and some salad dressing to go and the lady that was assisting really had a very poor attitude very short with me. She had a skull on her face really seemed like she didn’t wanna be there seem very annoyed that I was getting anything once she was finished with my order. Another lady was behind me to get it to go order and she said from across the room to the lady at the entrance table and the waitress talking to her that one of them needed to come assist this lady because she needed to get out of there and said a very rudely a few times and as I left, I told the lady at the front that this was probably a good thing that she was getting out of there because she had a very poor attitude and she was having a bad day and that it’s probably a good idea that she got out of there so besides that pork experience, everything else is good.
   

   Benihana - Minneapolis, MNRisposta inviata il giorno 4 maggio 2025

   Thanks for the review, Toni! We're thrilled to hear that you enjoyed your experience at Benihana - Minneapolis, MN. We're glad you found our staff pleasant and our food cooked well. We apologize if you felt the need to interact with our staff in the midst of your order. We strive to provide excellent service to all our guests, and it seems we fell short this time. We appreciate your feedback and will use it to improve. We hope to see you again soon!
   

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6. M

   Markus

   Minneapolis - St. Paul6 recensioni

   5.0

   Visitato il giorno 29 aprile 2025

   1. Complessivo 5
   2. Cibo 4
   3. Servizio 5
   4. Atmosfera 4

   I think it was Heidi, our server, she was awesome!
   

   Benihana - Minneapolis, MNRisposta inviata il giorno 1 maggio 2025

   Thanks for visiting us, Markus! We're thrilled to hear that you had a great experience at Benihana - Minneapolis, MN. We're glad that our service met your expectations. We always strive to provide the best for our guests, and we're glad you noticed. We appreciate your feedback on our food and value, and we'll continue to work on improving those aspects. Looking forward to serving you again!
   

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7. R

   Raleigh

   Minneapolis - St. Paul1 recensione

   3.0

   Visitato il giorno 27 aprile 2025

   1. Complessivo 3
   2. Cibo 3
   3. Servizio 3
   4. Atmosfera 1

   It has gotten way too expensive and we used to go for birthdays every year.
   

   Benihana - Minneapolis, MNRisposta inviata il giorno 29 aprile 2025

   Hello Raleigh, Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent experience at Benihana - Minneapolis, MN didn't meet your expectations. We strive to provide excellent service and value to all our guests, and we regret that we fell short this time. We understand that birthday celebrations are a special occasion and we regret that our pricing did not meet your expectations. We appreciate your feedback and will certainly take it into consideration. We hope you'll give us another chance to provide you with the memorable dining experience that you've known us for. Best regards, The Management Team
   

   1 persona ha trovato utile questa recensione

8. J

   Juston

   Minneapolis - St. Paul1 recensione

   5.0

   Visitato il giorno 27 aprile 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 4

   Great food, great server. Very welcoming environment
   

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   Benihana - Minneapolis, MNRisposta inviata il giorno 28 aprile 2025

   Thanks for visiting us, Juston! We're thrilled to hear that you enjoyed the food and service at Benihana - Minneapolis, MN. We strive to create a welcoming environment for all our guests, and we're glad we hit the mark for you. We appreciate your feedback and look forward to serving you again soon. Best regards, The Management Team
   

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9. M

   Mary

   Minneapolis - St. Paul13 recensioni

   5.0

   Visitato il giorno 27 aprile 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Chef and wait staff were great! Always great food.
   

   Benihana - Minneapolis, MNRisposta inviata il giorno 28 aprile 2025

   Thanks for the review, Mary! We're thrilled to hear that you enjoyed your experience at Benihana - Minneapolis, MN. It's wonderful to know that our food and service met your expectations. We always strive to provide the best dining experience possible, and your feedback lets us know we're on the right track. We look forward to welcoming you back soon.
   

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10. J

    John

    Minneapolis - St. Paul1 recensione

    4.0

    Visitato il giorno 24 aprile 2025

    1. Complessivo 4
    2. Cibo 4
    3. Servizio 4
    4. Atmosfera 3

    The location in GV was ideal for me, I live only 2 miles away. I've been to Benihana many times in multiple locations - so much of the same: Food was decent Chef and waitress were pretty good However I did notice something - they charge an automatic 20% gratuity on the table seated portion - nothing that we are afraid of just kind of surprised is all. Also the prices have in fact gone up significantly - kids entree around $17, a full meal almost $30. High end adult meals $65 and the portions were a little smaller FYI.
    

    Benihana - Minneapolis, MNRisposta inviata il giorno 25 aprile 2025

    Hello John, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our location in GV ideal and that you've dined with us many times before. We're also happy to know that you appreciated our chef and wait staff. However, we're sorry to hear about your concerns regarding the gratuity and pricing. We strive to provide a comfortable and enjoyable dining experience for all our guests, and your feedback helps us to do just that. We'll certainly take your feedback into consideration as we continually strive to improve our services. Thank you again for your review, and we hope to welcome you back soon! Best, Benihana - Minneapolis, MN Management Team
    

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