Benihana - Orlando - International Drive, FL

Le recensioni di Benihana - Orlando - International Drive, FL delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. OT

   Utente OpenTable

   Orlando1 recensione

   1.0

   Visitato il giorno 18 luglio 2024

   1. Complessivo 1
   2. Cibo 1
   3. Servizio 1
   4. Atmosfera 1

   Péssimo atendimento, ambiente sujo e comida cheia de gordura, muita manteiga
   

   Benihana - Orlando - International Drive, FLRisposta inviata il giorno 15 agosto 2024

   We're truly sorry to hear about your disappointing experience. We take your feedback seriously and will address these issues with our team. Your satisfaction is our top priority, and we hope to have the opportunity to make it right for you in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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2. OT

   Utente OpenTable

   New York2 recensioni

   5.0

   Visitato il giorno 22 gennaio 2022

   1. Complessivo 5
   2. Cibo 2
   3. Servizio 5
   4. Atmosfera 3

   ANTONIO ANTONIO ANTONIO
   

   Benihana - Orlando - International Drive, FLRisposta inviata il giorno 26 gennaio 2022

   Dear Guest Your feedback is appreciated. We will be sure to share your kind words with the team.
   

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3. OT

   Utente OpenTable

   Orlando5 recensioni

   5.0

   Visitato il giorno 29 luglio 2019

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Aniversario
   

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4. OT

   Utente OpenTable

   San Francisco1 recensione

   5.0

   Visitato il giorno 5 dicembre 2018

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 3
   4. Atmosfera 4

   I love benihana !!!
   

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5. OT

   Utente OpenTable

   Orlando2 recensioni

   4.0

   Visitato il giorno 25 novembre 2017

   1. Complessivo 4
   2. Cibo 4
   3. Servizio 3
   4. Atmosfera 4

   I love Benihana!!!
   

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6. M

   Maricela VIP

   Naples1 recensione

   5.0

   Visitato 2 giorni fa

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 4

   We had an incredible dining experience thanks to Chef Le-Truong (Li-N) and our server, Nicole! Chef Li-N was not only talented but also warm, funny, and engaging, making the meal even more enjoyable. He absolutely nailed the temperature on my son’s Wagyu steak, and our filet mignons were cooked to absolute perfection—tender, flavorful, and exactly as ordered. Nicole provided good service, making sure we had what we needed and kept up with our drinks. If you’re looking for great food and a chef who truly knows his craft, this is the place to go. Highly recommend!
   

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7. S

   STEPHANIE

   Atlanta1 recensione

   5.0

   Visitato 2 giorni fa

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Our chef and staff were phenomenal. The food was fantastic
   

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8. Y

   Yousif

   Orlando1 recensione

   2.0

   Visitato 2 giorni fa

   1. Complessivo 2
   2. Cibo 3
   3. Servizio 1
   4. Atmosfera 2

   I arrived 15 minutes before my reservation and still had to wait 45 minutes to be seated. We ordered a five-course meal that included rice, but the chef prioritized another group, giving them full attention and serving their rice first. When it was our turn, he started serving meat and seafood, but no rice was provided. We waited about 15 minutes, expecting the rice to arrive so we could enjoy our meal properly. Instead, we suddenly noticed the chef cleaning the grill. When we asked about the rice, he casually said, “Oh yeah, I forgot,” and disappeared into the kitchen. Meanwhile, we sat with full plates of untouched food. To make things worse, a waiter came with the bill while we were still waiting for our rice. When we pointed this out, he hurried to the kitchen and returned with four portions of rice in to-go boxes. At that point, we felt like we were being served at a shelter rather than a fine dining restaurant. Despite explaining that we hadn’t even started eating, the staff seemed indifferent, simply handing us takeout boxes and dismissing our concerns. In the end, we paid $324 for a completely ruined dining experience. My kids even said they would have enjoyed McDonald’s more. Benihana has always been our go-to for family outings, and we’ve never had an issue before. However, this particular branch needs serious management attention. A night that was supposed to be special turned into a frustrating disappointment.
   

   Benihana - Orlando - International Drive, FLHa risposto 1 giorno fa

   Dear Yousif, We are deeply sorry to hear about your disappointing experience, especially on what was meant to be a special family outing. Waiting past your reservation time, the oversight with your rice, and the dismissive service you encountered are unacceptable and not reflective of the high standards we strive to uphold. We truly regret that we ruined what should have been an enjoyable evening for you and your family. Your feedback is invaluable, and we’ll address these issues with our management team immediately to ensure this doesn’t happen again. Thank you for sharing your experience, and we hope you'll give us another chance to make this right.
   

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9. OT

   Utente OpenTable VIP

   Columbus1 recensione

   2.0

   Visitato 2 giorni fa

   1. Complessivo 2
   2. Cibo 2
   3. Servizio 1
   4. Atmosfera 2

   Arrived at 8:30 for a reservation… finally seated at 8:59. Immediately placed food and drink orders. Chef finally came to table at 9:30 and the dinner service was so incredibly slow… we finally had all of our food and was checking out at 11:15… I never in my wildest dreams expected a 3 hour dinner that late with a 6 year old in our party… to top it all off, the ceiling was raining inside while it was dry as could be outside
   

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10. OT

    Utente OpenTable

    Exclusive1 recensione

    1.0

    Visitato 2 giorni fa

    1. Complessivo 1
    2. Cibo 1
    3. Servizio 2
    4. Atmosfera 3

    Manager, I recently visited Benihana’s to celebrate my son’s sixth birthday, expecting a lively and engaging hibachi-style experience. Unfortunately, I left feeling extremely dissatisfied with the presentation and overall quality of service. Our table had two birthday celebrations with a total of nine guests, and given the price we paid (around $300 party of 5), I expected a much higher level of entertainment and culinary performance. The presentation felt lackluster, rushed, and not up to the standard I’ve experienced at other hibachi-style restaurants, including Benihana. It did not reflect the value of what we paid, and it certainly did not deliver the fun and engaging experience we were hoping for, especially for a child’s birthday!! I’m not sure if this was due to the location being in a tourist-heavy area, if the chef was exhausted, or if they weren’t fully trained, but whatever the case, the experience fell short. This visit has unfortunately changed my perception of what to expect from Benihana’s and hibachi-style restaurants in general. Given the variety of options available, I now feel that the experience is more about paying for the name rather than the quality of service. I wanted to share this feedback in hopes that it can help improve future customer experiences. I truly believe that a well-executed hibachi experience should be memorable and enjoyable, and I would love to see your establishment meet those expectations consistently. Best regards, Krys
    

    Benihana - Orlando - International Drive, FLHa risposto 1 giorno fa

    Dear Krys, Thank you for sharing your feedback and giving us the opportunity to address your concerns. We’re truly sorry to hear that your son’s birthday celebration did not meet your expectations. Special occasions like this deserve an exceptional experience, and we regret that we fell short in delivering the lively and engaging hibachi experience you hoped for. Your feedback about the rushed presentation and overall service is invaluable, and we’ll review this with our team to ensure we maintain the high standards Benihana is known for. We appreciate you bringing this to our attention and will use it to improve future experiences. Thank you again for sharing your thoughts. Best regards, The Management Team
    

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