Benihana - Pittsburgh, PA

Le recensioni di Benihana - Pittsburgh, PA delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. K

   Kris

   Pittsburgh1 recensione

   3.0

   Visitato 4 giorni fa

   1. Complessivo 3
   2. Cibo 2
   3. Servizio 2
   4. Atmosfera 2

   Quality isn’t the issue, it’s the price for the lack of amount you get…with the subpar service of the waitress.
   

   Benihana - Pittsburgh, PAHa risposto 2 giorni fa

   Thanks for the review, Kris. We're sorry to hear that you found our prices to be high and that you felt the quality of our food was lacking. We always aim to provide excellent service and value, and we're sorry if we fell short in these areas during your visit. Your feedback is invaluable to us as it helps us improve. We hope to have the opportunity to serve you better in the future.
   

   È utile?

2. OT

   Utente OpenTable

   Pittsburgh7 recensioni

   3.0

   Visitato il giorno 29 marzo 2025

   1. Complessivo 3
   2. Cibo 2
   3. Servizio 4
   4. Atmosfera 4

   The food was sub par and I could get much better value going to our local Ichiban, which is where I normally go and will continue to go.
   

   Benihana - Pittsburgh, PARisposta inviata il giorno 31 marzo 2025

   Dear Guest! Thank you for taking the time to share your feedback. We're sorry to hear that your dining experience at Benihana - Pittsburgh, PA didn't meet your expectations. We strive to provide top-notch food and service, and we're disappointed to hear that we fell short this time. We appreciate your honest feedback as it helps us improve. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

   È utile?

3. M

   Mary VIP

   Pittsburgh13 recensioni

   3.0

   Visitato il giorno 29 marzo 2025

   1. Complessivo 3
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 2

   We have loved dining at Benihana for the past 25-30 years. The food is excellent. The service is always professional, friendly and efficient. When our daughter was growing up, she often requested to go to Benihana for her birthday. She would invite some of her friends and we would sit at one of the grilling tables where the chef would cook our food amid a remarkable demonstration of skills. It was fun. In more recent years we have opted to sit at a table in the bar area and just have the prepared meal served to us there. Since we were celebrating my now adult daughter's birthday, we made a reservation for 6 people to eat at the bar. The reservation was accepted. However, when we arrived at the restaurant, we discovered that the tables for 6 had been replaced, in the bar area, by booths for 4 people. Consequently, we had to split our group and sit in 2 different booths. We were not happy nor was the wait staff who stated that the option for reservations at the bar should be removed from their reservation system. I agree since sitting separately was not something we wanted to do.
   

   Benihana - Pittsburgh, PARisposta inviata il giorno 31 marzo 2025

   Hey Mary, We're truly sorry for the inconvenience you've experienced. We understand your disappointment and regret that the reservation system wasn't functioning as intended. We understand your frustration and we sincerely apologize for any inconvenience caused. We'll look into this matter to ensure it doesn't happen again. We appreciate your patience and support over the years. We hope to serve you again soon and provide a better experience. Best regards, The Management Team
   

   È utile?

4. C

   Carol

   Pittsburgh3 recensioni

   5.0

   Visitato il giorno 29 marzo 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Very enjoyable evening. Food was delicious and good quality. Excellent service.
   

   Benihana - Pittsburgh, PARisposta inviata il giorno 31 marzo 2025

   Thanks for the feedback, Carol! We're thrilled to hear that you had an enjoyable evening at Benihana - Pittsburgh, PA. It's wonderful to know that you enjoyed our food and found our service to be excellent. We strive to provide our guests with a memorable dining experience and your kind words affirm that we're on the right track. We appreciate your feedback and look forward to welcoming you back soon! Best regards, Benihana - Pittsburgh, PA Management Team
   

   È utile?

5. D

   Danielle VIP

   Pittsburgh9 recensioni

   5.0

   Visitato il giorno 28 marzo 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Excellent service, fantastic food, per the usual. Easy to get a reservation, too. We had a great time!
   

   Benihana - Pittsburgh, PARisposta inviata il giorno 30 marzo 2025

   Hey Danielle, We're thrilled to hear that you had a great time at Benihana - Pittsburgh, PA! Your kind words about our service and food have truly made our day. We're glad that our reservation system was easy for you to get, and we're delighted that you enjoyed your time with us. We appreciate your feedback and look forward to serving you again soon. Best, The Management Team
   

   È utile?

6. A

   Autumn

   Pittsburgh1 recensione

   5.0

   Visitato il giorno 26 marzo 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Loved it! All the staff were amazing! My husband had a great birthday.
   

   Benihana - Pittsburgh, PARisposta inviata il giorno 28 marzo 2025

   Hi Autumn, We're thrilled to hear that you and your husband had a great birthday celebration at Benihana - Pittsburgh, PA! It's always a pleasure to serve our guests and we're glad that you enjoyed your time with us. We look forward to your next visit. Best wishes, The Management Team
   

   È utile?

7. A

   Amber

   Unspecified1 recensione

   1.0

   Visitato il giorno 21 marzo 2025

   1. Complessivo 1
   2. Cibo 1
   3. Servizio 1
   4. Atmosfera 1

   Our Food was overally saltey I let the waitress know of the situation she was more concerned about getting her tip throu cashapp are Zelle are table wasn’t set after they told us it was set so we had to wait on that
   

   Benihana - Pittsburgh, PARisposta inviata il giorno 24 marzo 2025

   Hi Amber, We're truly sorry to hear about your recent experience at Benihana - Pittsburgh, PA. We strive to provide our guests with the best dining experience and it's clear we fell short during your visit. We understand that our service was slow, and the food not up to your expectations. Your feedback is invaluable to us as it helps us improve. We will work diligently to address these issues and ensure they don't happen again. We hope to have the opportunity to serve you better in the future. Best Regards, The Management Team
   

   È utile?

8. K

   Kambo

   Pittsburgh2 recensioni

   1.0

   Visitato il giorno 15 marzo 2025

   1. Complessivo 1
   2. Cibo 2
   3. Servizio 1
   4. Atmosfera 1

   It took us an hour for the chef to show up. They also took our order wrong. We didn’t get rice until we were 1:30 into the meal. I don’t expect a high level of service from Benihana, but this was ridiculous.
   

   Benihana - Pittsburgh, PARisposta inviata il giorno 18 marzo 2025

   Dear Kambo, We’re really sorry to hear about your disappointing experience. Waiting an hour for the chef, incorrect orders, and delays like that are definitely unacceptable. Thank you for sharing your feedback—it helps highlight areas where we need to improve. We hope you'll consider giving us another chance to provide a better dining experience in the future.
   

   È utile?

9. J

   Jamayia

   Pittsburgh1 recensione

   3.0

   Visitato il giorno 13 marzo 2025

   1. Complessivo 3
   2. Cibo 3
   3. Servizio 5
   4. Atmosfera 4

   The Benihana experience just isnt the same anymore. The food doesnt taste the same and prices are ridiculous. Not impressed with spending my birthday here anymore
   

   Benihana - Pittsburgh, PARisposta inviata il giorno 21 marzo 2025

   Thanks for visiting us, Jamayia. We're sorry to hear that your recent experience at Benihana - Pittsburgh, PA didn't meet your expectations. We take pride in our food and service, so we're disappointed to hear that you found our offerings and prices to be different. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our guests' experiences. We hope you'll consider giving us another chance to provide you with the high-quality dining experience that used to be a standard here. The Management Team
   

   È utile?

10. J

    Jillian VIP

    Richmond2 recensioni

    3.0

    Visitato il giorno 11 marzo 2025

    1. Complessivo 3
    2. Cibo 5
    3. Servizio 2
    4. Atmosfera 3

    Our chef was amazing. Waited 45 mins just to get our reserved table. Dinner took 3 hours.
    

    Benihana - Pittsburgh, PARisposta inviata il giorno 13 marzo 2025

    Thanks for the feedback, Jillian. We're glad to hear that you had an enjoyable experience at Benihana - Pittsburgh, PA. However, we're sorry to hear about the long wait time and the slight inconsistency in our service. We strive to provide an excellent dining experience for all our guests and it seems we fell short during your visit. Your comments will help us improve. We hope to have the opportunity to serve you again and provide a more positive experience. Best regards, Benihana - Pittsburgh, PA Management Team
    

    È utile?