Benihana - San Diego, CA

Le recensioni di Benihana - San Diego, CA delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. OT

   Utente OpenTable

   Baja California2 recensioni

   4.0

   Visitato il giorno 10 novembre 2022

   1. Complessivo 4
   2. Cibo 5
   3. Servizio 3
   4. Atmosfera 3

   Aniversario
   

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2. OT

   Utente OpenTable

   San Diego1 recensione

   5.0

   Visitato il giorno 25 agosto 2021

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Benihana Trio is amazing !!
   

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3. OT

   Utente OpenTable

   Orange County2 recensioni

   3.0

   Visitato oggi

   1. Complessivo 3
   2. Cibo 4
   3. Servizio 2
   4. Atmosfera 2

   They seemed a bit understaffed. One waitstaff was servicing 3 tables of 8 people, which resulted in delays in service.
   

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4. J

   Jim VIP

   Chicago18 recensioni

   1.0

   Visitato 1 giorno fa

   1. Complessivo 1
   2. Cibo 1
   3. Servizio 2
   4. Atmosfera 1

   made a reservation for eight people arrived on time was told to wait for 20 minutes once seated the chef came to our table and told us it would be an hour before we could be served because they had a staff shortage. They apologize and told us we should go back to downtown San Diego and find someplace to eat there. I guess we were very disappointed and we didn't wind up eating dinner until after 10:30 at night.
   

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5. OT

   Utente OpenTable

   San Diego3 recensioni

   3.0

   Visitato 1 giorno fa

   1. Complessivo 3
   2. Cibo 5
   3. Servizio 1
   4. Atmosfera 4

   This location seems to have gone downhill a little bit. The food tasted great, of course! But the service was lackluster- had to wait for a table 30 minutes after our reservation time, forgot to put my kids drinks in the cool mugs, forgot to have bowls for the rice at our table, forgot refills, and had an incredibly long wait at our table between courses. This was challenging because we had our three kiddos and celebrating one of their birthdays. Everyone was so hungry- our reservation was for 7 o’clock and we didn’t even have our chef until 9 o’clock. I expect this on a Friday or Saturday, but we went there on a weeknight! The saving grace was our chef, who we had a great time with! But we all left very tired and a bit distraught. We don’t plan on coming back to this location anytime soon.
   

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6. K

   Kylie VIP

   San Diego9 recensioni

   3.0

   Visitato 3 giorni fa

   1. Complessivo 3
   2. Cibo 3
   3. Servizio 2
   4. Atmosfera 2

   We went to dinner here for my partners birthday. If you’re sensitive to loud noises do NOT come here. The chef puts on a little show which is very well executed but he bangs the utensils a lot and that was jarring for me. The food was cooked well but nothing memorable, after all the entertainment is what people come here for. If you want A+ surf and turn you should consider a different restaurant this is more like a B+. It’s very kid friendly as far as the food and entertainment goes. The kids are always engaged and have a good time. Our server however was no where to be found and we didn’t get any drink refuses until we were ready to leave. For a table of five I believe the bill was about $250+. I wouldn’t say this is cheap for the quality of food but again you are going here for the entertainment. This is a good place for parties off all sizes and ages. Over all it was a good experience but nothing wonderful.
   

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7. ST

   STEPHENO

   San Diego1 recensione

   2.0

   Visitato 3 giorni fa

   1. Complessivo 2
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 4

   Our reservation was for 6:15 but we weren’t even seated until 645
   

   Benihana - San Diego, CAHa risposto 2 giorni fa

   Hi Stepheno, We're really sorry to hear about the delay you experienced during your visit to Benihana - San Diego, CA. We understand how frustrating that can be and we apologize for the inconvenience. We're glad to hear that you enjoyed our food and service. We appreciate your feedback and will certainly use it to improve our service. We hope to have the opportunity to serve you again soon. Best Regards, Benihana - San Diego, CA Management Team
   

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8. OT

   Utente OpenTable

   San Diego2 recensioni

   3.0

   Visitato 3 giorni fa

   1. Complessivo 3
   2. Cibo 4
   3. Servizio 3
   4. Atmosfera 5

   We had a reservation for 6:15 and waited 50 minutes to be seated. I would expect this on a Friday or Saturday night, but a Tuesday? I was surprised. Another party we sat with asked to speak to a manager and they never showed up at the table. Benihanas is a great restaurant for special occasions, but I would not dine here otherwise.
   

   Benihana - San Diego, CAHa risposto 1 giorno fa

   Dear Guest! We sincerely apologize for the long wait and the poor experience you had on your recent visit, especially on a Tuesday. This delay and lack of managerial follow-up are unacceptable and not reflective of the high standards we strive to maintain. We truly appreciate your feedback and will address these issues with our team to prevent this from happening again. We hope you'll consider giving us another chance to provide the special experience Benihana is known for. Thank you for bringing this to our attention. Best regards,
   

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9. OT

   Utente OpenTable VIP

   Houston8 recensioni

   5.0

   Visitato 4 giorni fa

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Excellent food and experience. The staff was very professional and the food was delicious.
   

   Benihana - San Diego, CAHa risposto 2 giorni fa

   Dear Guest! Thanks for the feedback! We're thrilled to hear that you enjoyed your dining experience with us and found our food to be delicious. It's always our goal to provide a professional service and top-notch food to our guests. We appreciate your kind words and look forward to serving you again soon! Best, The Management Team at Benihana - San Diego, CA
   

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10. e

    erikav

    San Diego1 recensione

    1.0

    Visitato 4 giorni fa

    1. Complessivo 1
    2. Cibo 1
    3. Servizio 1
    4. Atmosfera 1

    If I could give 0 stars I would . Went in for my daughter bday which we go every year . We were seated with another couple and that couple left . Manager carol comes up to us saying be carful what we say in Spanish because the people that were sitting with us spoke Spanish and the guy works here. We asked what is she talking about or where is she going with this and she states the guy told her we were talking about him in Spanish . She came up to us aggressively like she believed what he said and keep in mind we were with our 4 kids . My kids were confused and scared . She could of gone about it in a different way maybe in private asking not assuming ! We were all uncomfortable and decided to leave . A employee begged us to stay and said there is always issues with her . It's sad because we always go and with her as the manager I don't feel comfortable going back!
    

    Benihana - San Diego, CAHa risposto 3 giorni fa

    Thanks for the review, Erika. We're truly sorry to hear about your recent experience at Benihana - San Diego, CA. We strive to create a welcoming environment for all our guests and it's clear we fell short in your case. We value your feedback and will certainly use it to improve our service. We hope you'll consider giving us another chance to provide a better dining experience. Best, The Management Team
    

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