Butlers Wharf Chop House Restaurant

Le recensioni di Butlers Wharf Chop House Restaurant delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. M

   Mara

   Londra1 recensione

   5.0

   Visitato il giorno 15 agosto 2024

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Mangiato molto bene, davanti ad una vista stupenda. Un po’ costoso
   

   Butlers Wharf Chop House RestaurantRisposta inviata il giorno 18 agosto 2024

   Dear Customer, Thank you taking your time a share your experience with us. We are thrilled to hear you had wonderful time with us. We look forward to welcoming you back for another enjoyable experience. Kind regards, Galya
   

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2. OT

   Utente OpenTable

   Las Vegas6 recensioni

   1.0

   Visitato il giorno 29 luglio 2023

   1. Complessivo 1
   2. Cibo 1
   3. Servizio 2
   4. Atmosfera 3

   Il cibo peggiore mangiato a londra! Poca scelta di piatti Mai piú
   

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3. OT

   Utente OpenTable

   New York2 recensioni

   4.0

   Visitato il giorno 1 luglio 2023

   1. Complessivo 4
   2. Cibo 5
   3. Servizio 4
   4. Atmosfera 5

   Ottimo cibo poca scelta, servizio simpatico ma poco curato: i contorni sono arrivati quando avevamo gia terminato la main course
   

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4. G

   Graham VIP

   Londra21 recensioni

   5.0

   Visitato 6 giorni fa

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 4

   Chop house has been one of my favourite restaurants for over 20 years and they never disappoint
   

   Butlers Wharf Chop House RestaurantHa risposto 4 giorni fa

   Hello Graham , Thank you so much for your kind words! We are thrilled to have been your favorite restaurant for over 20 years. It's our commitment to consistently provide excellent food and service that keeps our guests coming back, and we're so grateful to have you as part of our loyal community. We look forward to continuing to exceed your expectations for many more years to come! Kind regards, Hilay Patel
   

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5. OT

   Utente OpenTable

   Birmingham1 recensione

   1.0

   Visitato 6 giorni fa

   1. Complessivo 1
   2. Cibo 2
   3. Servizio 1
   4. Atmosfera 1

   Unfortunately our family birthday meal here was awful. It almost seemed a problem that we had 2 push chairs. We waited over half an hour for drinks to come and then even longer for starters and mains to come. The food came cold and the meat undercooked. I asked for medium well and I received just about a medium. Didn’t feel the need to complain because the service was already poor and I just wanted out of there at this point. I could understand if it was busy, but it wasn’t. I wouldn’t recommend.
   

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6. OT

   Utente OpenTable

   Londra3 recensioni

   2.0

   Visitato 7 giorni fa

   1. Complessivo 2
   2. Cibo 3
   3. Servizio 1
   4. Atmosfera 2

   Very slow service despite restaurant being almost empty. Had to chase for starter after waiting 45 mins after ordering. Had to chase for wine to be refilled and also for soap to be out in ladies toilets. Only good point was manager apologised for poor service and removed optional service charge without having to be asked! Wouldn’t return in a hurry!
   

   Butlers Wharf Chop House RestaurantHa risposto 6 giorni fa

   Thank you for sharing your feedback with us. We sincerely apologize for the delays you experienced during your visit. We strive to provide exceptional service, and it's clear we fell short of your expectations. Your comments are important to us, and we will be reviewing our processes to ensure we address these concerns moving forward. We are glad to hear that the manager was able to resolve the situation to your satisfaction, and we appreciate your understanding. We truly hope you'll consider giving us another chance in the future. We are committed to improving and delivering the high standard of service you deserve. Thank you again for bringing this to our attention, and we hope to welcome you back soon for a more seamless experience. Kind regards, Hilay Patel
   

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7. W

   William

   Londra1 recensione

   1.0

   Visitato il giorno 20 marzo 2025

   1. Complessivo 1
   2. Cibo 1
   3. Servizio 1
   4. Atmosfera 2

   Very slow service. I ordered a hamburger which was supposed to come with red onion, gherkins and a sauce.. it didn’t. I sent it back and it then arrived very overcooked. When I asked why it didn’t arrive as on the menu the answer was the chef thought you might have an issue with the ingredients.. strange. Had to get up from the table to eventually manage to pay the bill. Told the manager about the slow service and my food.. couldn’t care less. Won’t be going back!
   

   Butlers Wharf Chop House RestaurantHa risposto 1 giorno fa

   Thank you for taking the time to share your feedback with us. We’re really sorry to hear about the issues you experienced with both the service and the quality of your meal. This is not the standard we strive to uphold, and we sincerely apologize for the slow service and the confusion with your order. Additionally, we regret that your concerns were not addressed in the way they should have been when you spoke to the manager. We genuinely appreciate your feedback as it helps us improve. We’d love to have the opportunity to welcome you back and provide you with the experience you should have had from the start. If you do decide to give us another chance, please reach out to us directly, and we’ll do everything we can to ensure a much more enjoyable visit. Thank you again for your comments.
   

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8. C

   Carmen

   Londra2 recensioni

   5.0

   Visitato il giorno 18 marzo 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Das Essen war super lecker aber hatte auch seinen Preis. Wir hatten 3 Cheeseburger mit Pommes, 1 Flasche Wasser und 3 Aperol und weg waren 160 Euro!
   

   Butlers Wharf Chop House RestaurantHa risposto 3 giorni fa

   Hello Carmen , Vielen Dank für Ihr Feedback! Es freut uns sehr, dass Ihnen das Essen so gut geschmeckt hat. Wir legen großen Wert auf Qualität und frische Zutaten, was sich natürlich auch im Preis widerspiegelt. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und versprechen, weiterhin auf ein exzellentes Geschmackserlebnis zu achten. Bis bald! Kind regards, Hilay Patel
   

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9. P

   Peter

   Kent4 recensioni

   4.0

   Visitato il giorno 16 marzo 2025

   1. Complessivo 4
   2. Cibo 4
   3. Servizio 4
   4. Atmosfera 4

   Nice location , had better for less money .. condiments took a long time to be brought to the table after the food was served.. had to ask for more gravy as the portions were small ..
   

   Butlers Wharf Chop House RestaurantRisposta inviata il giorno 17 marzo 2025

   Hello Peter , Thank you for sharing your feedback! We're glad you enjoyed our location. We truly appreciate your comments about the condiments and portion sizes, and we'll certainly take that into consideration to improve our service. We aim to provide the best possible experience for our guests, and we hope to welcome you back soon for an even better visit! Kind regards , Hilay Patel
   

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10. M

    Michael

    Londra6 recensioni

    5.0

    Visitato il giorno 15 marzo 2025

    1. Complessivo 5
    2. Cibo 5
    3. Servizio 5
    4. Atmosfera 5

    We had a delicious meal. Our waitress was so helpful and great fun. I’ve been a few times and will be back again soon.
    

    Butlers Wharf Chop House RestaurantRisposta inviata il giorno 17 marzo 2025

    Hello Michael , Thank you so much for your kind words! We're thrilled to hear you had a delicious meal and enjoyed the service. Our team works hard to ensure every experience is memorable, and we're so glad you felt that. We can't wait to welcome you back again soon! Kind Regards, Hilay Patel
    

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