BJ's Restaurant & Brewhouse - West Covina

Le recensioni di BJ's Restaurant & Brewhouse - West Covina delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. OT

   Utente OpenTable

   San Diego1 recensione

   1.0

   Visitato 6 giorni fa

   1. Complessivo 1
   2. Cibo 3
   3. Servizio 1
   4. Atmosfera 1

   From the moment we sat down, our service was terrible. Our waiter didn’t attend to us - no plates with the appetizers or dessert, took forever to find and track down for napkins, rolled his eyes when we asked for something, and the wait times were horrible. We were seated under the ac duct and froze the whole time. We were never offered drink refills and had to ask multiple times for everything including the check. Awful service. Wasn’t told happy birthday not once (even though we had birthday balloons and I made a birthday reservation) by anyone, and it felt like staff didn’t communicate with eachother.
   

   BJ's Restaurant & Brewhouse - West CovinaHa risposto 6 giorni fa

   Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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2. LD

   LisaD

   Los Angeles2 recensioni

   1.0

   Visitato il giorno 15 marzo 2025

   1. Complessivo 1
   2. Cibo 1
   3. Servizio 1
   4. Atmosfera 2

   Horrible service. Our appetizer came out after our entrees and the table next to us ended up getting our appetizer. Had to complain to the manager and I never do that
   

   BJ's Restaurant & Brewhouse - West CovinaHa risposto 3 giorni fa

   Thanks for letting us know about the service issue. I'm sorry about this. We will work with our team so this does not happen again.
   

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3. C

   Cecille

   Orange County6 recensioni

   3.0

   Visitato il giorno 25 febbraio 2025

   1. Complessivo 3
   2. Cibo 3
   3. Servizio 3
   4. Atmosfera 4

   The appetizer was great unfortunately our main course was disappointing! I ordered the sirloin with garlic butter, the sirloin was tough, the rice was dry, same with the veggies. And the garlic butter did not come until half way through. My friend ordered the fish and chips and she was also disappointed. The fish was very oily. So she just basically ate just the fish.
   

   BJ's Restaurant & Brewhouse - West CovinaRisposta inviata il giorno 27 febbraio 2025

   Hi Cecille. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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4. W

   Wayne

   San Diego3 recensioni

   5.0

   Visitato il giorno 14 febbraio 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Great beverages, wonderful food and an awesome server made for this to be a great Anniversary/Valentine Day lunch. Thank you to server Audie and the rest of the staff. Will return soon!
   

   BJ's Restaurant & Brewhouse - West CovinaRisposta inviata il giorno 16 febbraio 2025

   Wayne, we’re thrilled to hear you enjoyed your anniversary/Valentine's Day lunch! It’s fantastic to know that Audie and the team made your experience special. We can’t wait to welcome you back for more great food and drinks!
   

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5. C

   Cherilyn

   Los Angeles13 recensioni

   4.0

   Visitato il giorno 8 febbraio 2025

   1. Complessivo 4
   2. Cibo 4
   3. Servizio 4
   4. Atmosfera 4

   As a family we all had a good time. Only a few hiccups with service but our server was very sweet, friendly and always attended to us with a big smile.
   

   BJ's Restaurant & Brewhouse - West CovinaRisposta inviata il giorno 9 febbraio 2025

   Thanks for your feedback, Cherilyn! We’re thrilled to hear your family had a good time and appreciated our friendly service. We’re always working to improve, and your insights help us do just that. Looking forward to welcoming you back for an even better experience!
   

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6. C

   Carolyn

   Orange County45 recensioni

   5.0

   Visitato il giorno 4 febbraio 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Great place to grab a quick delicious weekday lunch.
   

   BJ's Restaurant & Brewhouse - West CovinaRisposta inviata il giorno 6 febbraio 2025

   Thanks, Carolyn! We're thrilled to hear you enjoyed your lunch with us. We aim to make every weekday meal delicious and convenient. Hope to see you again soon for another tasty bite!
   

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7. M

   Michelle

   Las Vegas1 recensione

   2.0

   Visitato il giorno 1 febbraio 2025

   1. Complessivo 2
   2. Cibo 3
   3. Servizio 1
   4. Atmosfera 3

   Frequent BJ"s in Chino often and always have a great experience. Chose the Covina location to meet a friend. the wait to be acknowledged at the table was long, the delivery of beer was even longer, and it was flat! our order of 2 appetizers came separately and took again a long time so we asked for a box and left. Sad representation
   

   BJ's Restaurant & Brewhouse - West CovinaRisposta inviata il giorno 5 febbraio 2025

   Hi Michelle. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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8. R

   Richard VIP

   Orange County48 recensioni

   4.0

   Visitato il giorno 20 gennaio 2025

   1. Complessivo 4
   2. Cibo 4
   3. Servizio 4
   4. Atmosfera 3

   Food was delicious and well-prepared. Service attentive and friendly. A large, open dining area which could be noisy if crowded and not seated near the edge.
   

   BJ's Restaurant & Brewhouse - West CovinaRisposta inviata il giorno 26 gennaio 2025

   Thanks for the great feedback, Richard! We're thrilled you enjoyed the food and service. We appreciate your note about the noise; we’re always looking for ways to enhance the dining experience. Hope to see you again soon for another delicious meal!
   

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9. A

   Alina

   Los Angeles1 recensione

   1.0

   Visitato il giorno 18 gennaio 2025

   1. Complessivo 1
   2. Cibo 1
   3. Servizio 1
   4. Atmosfera 1

   I made a reservation at 6:30 PM and wasn’t sat until 7:15 PM. My reservation was for eight people and I was sat at a six person table. It was very squished. We couldn’t get switched to a different table and was told that any food would take up to 45 minutes to come out so we ended up just leaving. 
   

   BJ's Restaurant & Brewhouse - West CovinaRisposta inviata il giorno 19 gennaio 2025

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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10. J

    Jayden

    Los Angeles1 recensione

    5.0

    Visitato il giorno 13 gennaio 2025

    1. Complessivo 5
    2. Cibo 5
    3. Servizio 4
    4. Atmosfera 5

    We loved haveing dinner there and we traded someone’s birthday, and they were very kind and outstanding on their service
    

    BJ's Restaurant & Brewhouse - West CovinaRisposta inviata il giorno 15 gennaio 2025

    Jayden, we're thrilled to hear you enjoyed your dinner and that our team made the birthday celebration special! Your kind words about our service mean a lot to us. We look forward to welcoming you back for more memorable occasions!
    

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