Fogo de Chão - Burlington

Le recensioni di Fogo de Chão - Burlington delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. c

   charlie

   Greater Boston2 recensioni

   1.0

   Visitato 4 giorni fa

   1. Complessivo 1
   2. Cibo 2
   3. Servizio 1
   4. Atmosfera 2

   We have eaten at Fogo a few times in the past and it has steadily declined. The first time we were treated great and even offered a free dessert. Tonight we didn’t get brought any of the meat, it felt as though we were being hurried out, and then when we asked for the meat we hadn’t been served we felt ambushed by staff. Overall a bad experience, not good value for money, and we will not be going back
   

   Fogo de Chão - BurlingtonHa risposto 2 giorni fa

   Charlie, we're sorry your recent visit didn't match the positive experiences you've had in the past. It's important to us that each guest feels welcome and enjoys the full range of our offerings. Please reach out through our website contact form, so we can address these concerns directly. Thank you.
   

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2. B

   Brian

   Greater Boston3 recensioni

   5.0

   Visitato 5 giorni fa

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   The food was great and the staff were all very professional and pleasant. Only complaint I would have is that we were asked if we wanted sparking or still water so we chose still thinking that sparkling water costs money and we were charged $8 800 mL of water. We didn’t ask for a refund or anything but would ask that they offer tap as an option. Everything else there was perfect!
   

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3. L

   Liz

   Greater Boston8 recensioni

   2.0

   Visitato 6 giorni fa

   1. Complessivo 2
   2. Cibo 2
   3. Servizio 3
   4. Atmosfera 2

   We’ve been here several times and tonight was so disappointing. We told our server several times that we had not seen a gaucho come by in quite a while and he said he would see what was going on and it resolved nothing.
   

   Fogo de Chão - BurlingtonHa risposto 3 giorni fa

   Liz, we're truly sorry that your recent visit didn't match your previous experiences with us. Our intention is always to provide consistent attention to all our guests, and it's concerning to hear about this occurrence. Our team would love to address this by connecting with you through our website contact form. Thank you.
   

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4. S

   Steven VIP

   Greater Boston26 recensioni

   2.0

   Visitato il giorno 26 aprile 2025

   1. Complessivo 2
   2. Cibo 3
   3. Servizio 2
   4. Atmosfera 2

   we were excited to try this! we were seated promptly and once seated explained how everything works. We started off with the help yourself food area, which had a good selection of salads, cheeses and meat. once seated that's when the hot skewers were brought around. This is where things went downhill. Service was VERY slow, often waiters would just pass right by our table, so we were always waiting for something new to come by. One in our group got an ala carte meal with a one side. The meal came out, but the side dish did not even though we told 3 different people. Eventually the side order was just cancelled. The food was good, but the service was not. Seemed managers came by, and we told them we were always waiting, but regardless, the service was still slow. Overall, this would be something to cross off a bucket list of places to try, but very doubtful that we'd go back.
   

   Fogo de Chão - BurlingtonRisposta inviata il giorno 28 aprile 2025

   Steven, we regret that your visit did not meet the high standards we aim for, particularly with regard to service. The feedback about slow service and the incomplete order is valuable. Our team is dedicated to improving and ensuring a better future experience. Please contact us through our website so we can address your concerns more thoroughly. Thank you.
   

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5. M

   Margie

   Greater Boston6 recensioni

   4.0

   Visitato il giorno 20 aprile 2025

   1. Complessivo 4
   2. Cibo 4
   3. Servizio 3
   4. Atmosfera 4

   Service struggled on a busy easter! Was disappointed in the salad bar, it’s always had shrimp and olives and tomato, basil, mozzarella and more fruit and watermelon and lots of other things. I thought it was weird The fruit was cut up in bite-size pieces. I just felt like it normally has more and it was too much of a cluster to even get around it I was Service was very nice. They were all very kind, but I definitely think they struggled with coming back and I felt like the meat would come, and then it would disappear for a while !  we only got the chicken wings once and they only gave it to one person and we were a party of 10 and then they never came back!  And by the time somebody came back, we couldn’t get more mashed potatoes or plantains or anything so that was frustrating. I also felt like dessert on Easter probably should’ve been included. I feel like in general if you’re doing an all inclusive, it all should be included.
   

   Fogo de Chão - BurlingtonHa risposto 2 giorni fa

   Margie, thank you for sharing your observations and thoughts about your Easter visit. It’s concerning to hear that the service didn’t meet your expectations during such a busy time. Our team appreciates your remarks about the Market Table offerings and the timing of our cuts. We strive to provide a seamless experience, and your comments are invaluable as we aim to improve. Please reach out to us via our website contact form so we can address your concerns further. Thank you.
   

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6. K

   Karen VIP

   Greater Boston7 recensioni

   4.0

   Visitato il giorno 20 aprile 2025

   1. Complessivo 4
   2. Cibo 5
   3. Servizio 4
   4. Atmosfera 4

   We went on Easter Sunday. It was very crowded so the waitstaff was a bit slow coming around with the meats. The food was very good and the selections on the market table were fantastic. Will definitely return to this restaurant.
   

   Fogo de Chão - BurlingtonHa risposto 2 giorni fa

   Thank you, Karen, for sharing your experience with us. We're glad to know you enjoyed the food and Market Table selections despite the busy Easter Sunday. Our team is committed to ensuring a smoother service on future visits. We look forward to welcoming you back and invite you to join Fogo Rewards for exclusive benefits!
   

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7. G

   Gina

   Greater Boston2 recensioni

   2.0

   Visitato il giorno 20 aprile 2025

   1. Complessivo 2
   2. Cibo 5
   3. Servizio 1
   4. Atmosfera 4

   Food was great, however our server took so long to check with us and that made the experience not so great. If she was on top of her game then it would have been a better experience.
   

   Fogo de Chão - BurlingtonRisposta inviata il giorno 28 aprile 2025

   Thank you, Gina, for your feedback. We're pleased you enjoyed the food, but it's concerning to hear about the delay in service. Our team would like to ensure a more timely experience for you in the future. Please reach out via our website contact form so we can address your concerns. Thank you.
   

   1 persona ha trovato utile questa recensione

8. T

   Tyrone

   Greater Boston4 recensioni

   5.0

   Visitato il giorno 12 aprile 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Great value for price and servers are fantastic! 
   

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9. J

   Jill

   Greater Boston1 recensione

   5.0

   Visitato il giorno 11 aprile 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 3

   Really loud. Absolutely delicious.. sitting inside on bench less likely to be served- would offer food to outside patron and forget me
   

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10. J

    Josh VIP

    Greater Boston1 recensione

    1.0

    Visitato il giorno 5 aprile 2025

    1. Complessivo 1
    2. Cibo 1
    3. Servizio 1
    4. Atmosfera 3

    Barely got served meats. Requests for food were ignored. Last time coming to the Burlington location, every time we have a subpar experience.
    

    Fogo de Chão - BurlingtonRisposta inviata il giorno 8 aprile 2025

    We're sorry to hear about your repeated concerns with our restaurant, Josh. We strive to provide attentive service and are disappointed this has been your experience. Our team would like to address these concerns further, and we invite you to reach out via our website contact form. Thank you.
    

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