Visitato il giorno 14 febbraio 2025
- Complessivo 3
- Cibo 3
- Servizio 2
- Atmosfera 5
The atmosphere is always great but the service and food -- not always. Yesterday we received great service until the 4pm shift change, and then not. The soups were great and my friend enjoyed the shrimp, but Meatloaf #9, not so good. I'd prefer to have my meat and potatoes separate instead of on top of one another. Finally, the ice cream was good but the cheese cake was awful. Is it so hard to simply offer a normal slice of cheesecake instead of that cow patty?
Houlihan's - FarmingdaleRisposta inviata il giorno 17 febbraio 2025Hi Bob,
Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our atmosphere and soups at Houlihan's. However, we're sorry to hear that our service at shift change did not meet your expectations. We always strive to provide the best experience for our guests and it seems we missed the mark during your visit.
We appreciate your feedback about the Meatloaf #9 and the Cheese Cake. We're sorry the portions were not to your liking and that you found them ordinary. Your comments will be shared with our culinary team to ensure we continue to deliver the high-quality food and service we're known for.
We hope you'll give us another chance to impress you with our service and food in the future.
Best regards,
Keith Miller, Regional Director of Operations