Le recensioni possono essere scritte solo da utenti che hanno mangiato in questo ristorante
- 4,3Cibo
- 4,3Servizio
- 4,5Atmosfera
- 4,1Rapporto qualità-prezzo
Rumorosità • Moderata
Ven, Sab 08:00–00:00\n
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La reservación tiene una tolerancia de 15 minutos lo cual es razonable, sin embargo llamamos para decir que llegábamos 5 min tarde (10 minutos antes de la tolerancia) y el hombre del teléfono nos dijo que estaba cancelada, cuando le mencioné que la tolerancia era 15 min me dijo con tono grosero \"pues tiene 5 min para llegar\" cuando eran 10 y antes de poder decir nada, me colgó. El mesero grosero, sin ofrecer opciones, todo el tiempo viendo para otra parte y atendiendo con prisa y desgano, literalmente me quitó el plato de fruta que estaba comiendo para traerme el plato fuerte y le tuve que decir que me permitiera terminar a lo cual hizo una mueca de molestia a su compañero. Aún con el pésimo servicio dejamos \npropina que no siquiera se dignó agradecer. Y para coronar la magnífica experiencia, nos salió un pelo bastante grande en un platillo y cuando lo informamos al capitán (no al mesero, pues ya sabíamos de su pésimo trato) no hizo más que decir \"disculpe\" y ¡no siquiera se ofrecieron a cambiar el plato! Y por supuesto lo cobraron como si nada, en la cuenta como detalle de despedida nos estaban cobrando un pan dulce de más, al pedirles revisarla nuevamente el hastío en la cara del mesero. No acostumbro quejarme, el comensal mexicano es tolerante, pero realmente este servicio fue pésimo de principio a fin. Nada que agradecer, por el contrario. Lástima por el buen trabajo del chef, la comida era buena pero por el servicio y la falta de higiene, NO VOLVEREMOS y haremos la misma recomendación a nuestro círculo de amigos, colegas y 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el pulpo crocante y el pappardelle al nero di sepia.","rating":{"food":5,"service":5,"ambience":5,"value":5,"noise":"QUIET","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":null,"metro":{"metroId":57,"displayName":"Città del Mess.","__typename":"Metro"},"initials":"OT","isVip":null,"isLoggedInUser":false,"profileColor":"MUSTARD","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":{"message":"¡Son de nuestros platillos favoritos también! muchas gracias por tu reseña, esperamos verte 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servicio es pésimo, por decir lo menos. La reservación tiene una tolerancia de 15 minutos lo cual es razonable, sin embargo llamamos para decir que llegábamos 5 min tarde (10 minutos antes de la tolerancia) y el hombre del teléfono nos dijo que estaba cancelada, cuando le mencioné que la tolerancia era 15 min me dijo con tono grosero \"pues tiene 5 min para llegar\" cuando eran 10 y antes de poder decir nada, me colgó. El mesero grosero, sin ofrecer opciones, todo el tiempo viendo para otra parte y atendiendo con prisa y desgano, literalmente me quitó el plato de fruta que estaba comiendo para traerme el plato fuerte y le tuve que decir que me permitiera terminar a lo cual hizo una mueca de molestia a su compañero. Aún con el pésimo servicio dejamos \npropina que no siquiera se dignó agradecer. Y para coronar la magnífica experiencia, nos salió un pelo bastante grande en un platillo y cuando lo informamos al capitán (no al mesero, pues ya sabíamos de su pésimo trato) no hizo más que decir \"disculpe\" y ¡no siquiera se ofrecieron a cambiar el plato! Y por supuesto lo cobraron como si nada, en la cuenta como detalle de despedida nos estaban cobrando un pan dulce de más, al pedirles revisarla nuevamente el hastío en la cara del mesero. No acostumbro quejarme, el comensal mexicano es tolerante, pero realmente este servicio fue pésimo de principio a fin. Nada que agradecer, por el contrario. Lástima por el buen trabajo del chef, la comida era buena pero por el servicio y la falta de higiene, NO VOLVEREMOS y haremos la misma recomendación a nuestro círculo de amigos, colegas y conocidos.","rating":{"food":4,"service":1,"ambience":2,"value":3,"noise":"MODERATE","overall":2,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"Guadalupe","metro":{"metroId":57,"displayName":"Città del Mess.","__typename":"Metro"},"initials":"G","isVip":null,"isLoggedInUser":false,"profileColor":"MUSTARD","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-03-30T20:52:54Z","dinedDateTime":"2025-03-30T10:45:00-06:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1320937-21232-170152679877","text":"Muy buen servicio, excelente atención y la comida deliciosa.","rating":{"food":4,"service":5,"ambience":4,"value":4,"noise":"MODERATE","overall":4,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":5,"nickname":"Paulina","metro":{"metroId":352,"displayName":"Sonora","__typename":"Metro"},"initials":"P","isVip":null,"isLoggedInUser":false,"profileColor":"ICECREAM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-03-28T16:32:38Z","dinedDateTime":"2025-03-27T19:45:00-06:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1320937-21122-110094625011","text":"Muy buena experiencia, tanto el servicio como la comida son excelentes.","rating":{"food":5,"service":5,"ambience":5,"value":5,"noise":"QUIET","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"Lizbeth","metro":{"metroId":57,"displayName":"Città del Mess.","__typename":"Metro"},"initials":"L","isVip":null,"isLoggedInUser":false,"profileColor":"PLUM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":{"message":"Lizbeth, ¡muchas gracias por tu maravillosa reseña! Nos alegra saber que tu experiencia en Isola Polanco fue excelente y que tanto el servicio como la comida cumplieron con tus expectativas. Tus comentarios son muy valiosos para nosotros y nos motivan a seguir brindando experiencias memorables. Esperamos poder darte la bienvenida nuevamente pronto y seguir compartiendo momentos agradables. ¡Hasta la próxima!","responseDateTimeUtc":"2025-03-24T14:02:56Z","__typename":"PublicRestaurantReply"},"submittedDateTime":"2025-03-23T20:35:33Z","dinedDateTime":"2025-03-23T10:00:00-06:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1320937-21049-150116412415","text":"Excelente lugar , es de mis favoritos en CDMX , delicioso, super servicio , atentos en todo momento , 100% recomendable","rating":{"food":5,"service":5,"ambience":5,"value":5,"noise":"QUIET","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":8,"nickname":"Myrna","metro":{"metroId":10,"displayName":"Las Vegas","__typename":"Metro"},"initials":"M","isVip":true,"isLoggedInUser":false,"profileColor":"PLUM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-03-22T00:13:24Z","dinedDateTime":"2025-03-21T14:15:00-06:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1320937-20745-140136623904","text":"La lechuga de un platillo traía gusanos vivos, ofrecieron otro platillo y se atrevieron a cobrarlo, pésima experiencia.","rating":{"food":1,"service":1,"ambience":1,"value":1,"noise":"QUIET","overall":1,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":null,"metro":{"metroId":355,"displayName":"Monterrey","__typename":"Metro"},"initials":"OT","isVip":true,"isLoggedInUser":false,"profileColor":"MUSTARD","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":{"message":"Lamentamos mucho que tu experiencia en Isola Polanco haya sido tan decepcionante. La calidad de nuestros platillos es nuestra prioridad, y lo que describes es inaceptable. Agradecemos que nos lo hagas saber, ya que tus comentarios son fundamentales para nuestra mejora. Tomaremos acción para investigar lo sucedido y asegurarnos de que esto no vuelva a ocurrir. Apreciamos que te hayas tomado el tiempo para compartir tus impresiones y esperamos poder ofrecerte una experiencia mucho mejor en el futuro.","responseDateTimeUtc":"2025-03-16T01:06:53Z","__typename":"PublicRestaurantReply"},"submittedDateTime":"2025-03-15T21:34:58Z","dinedDateTime":"2025-03-15T11:00:00-06:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1320937-20748-100188254100","text":"Amazing experience, food was delicious at a great price, hard working people that attend you extremely well and very accommodating . 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Le recensioni di Isola delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.
Le recensioni possono essere scritte solo da utenti che hanno mangiato in questo ristorante
Rumorosità • Moderata
Utente OpenTable
Città del Mess.1 recensione
Visitato il giorno 4 maggio 2024
È utile?
AlonsoAlvarez VIP
Chicago44 recensioni
Visitato il giorno 22 settembre 2023
È utile?
Guadalupe
Città del Mess.1 recensione
Visitato 4 giorni fa
È utile?
Paulina
Sonora5 recensioni
Visitato 6 giorni fa
È utile?
Lizbeth
Città del Mess.1 recensione
Visitato il giorno 23 marzo 2025
È utile?
Myrna VIP
Las Vegas8 recensioni
Visitato il giorno 21 marzo 2025
È utile?
Utente OpenTable VIP
Monterrey1 recensione
Visitato il giorno 15 marzo 2025
È utile?
Andrea
Indiana2 recensioni
Visitato il giorno 11 marzo 2025
È utile?
Dulce
Città del Mess.4 recensioni
Visitato il giorno 9 marzo 2025
È utile?
Utente OpenTable VIP
Città del Mess.2 recensioni
Visitato il giorno 2 marzo 2025
È utile?
Isola offre il servizio da asporto, che puoi ordinare chiamando il ristorante al numero 55 3706 0179.
Isola è stato valutato con 4,4 stelle da 207 utenti OpenTable.
Sì, di solito è possibile prenotare questo ristorante scegliendo data, orario e numero di persone su OpenTable.
Av. Emilio Castelar 149 Polanco Polanco III Secc Miguel Hidalgo, Ciudad de México, CDMX 11540