Red Lion - Grantchester

Le recensioni di Red Lion - Grantchester delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. T

   TK VIP

   Cambridge1 recensione

   5.0

   Visitato 1 giorno fa

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Red Lion Manager Kelvin has been very kind, helpful and cheerful. The service and food are exceptional good. The surrounding are nice , chill and relaxing.The restaurant also provides enough car park. I would highly recommend you to try it. TK Leung
   

   Red Lion - GrantchesterHa risposto 1 giorno fa

   Thank you very much for your kind words and thoughtful feedback. We’re delighted to hear that you had such a positive experience at Red Lion. Kevin and the team will be especially pleased to know their service made a great impression. We're also glad you enjoyed the food, atmosphere and surroundings. We truly appreciate your recommendation and look forward to welcoming you again soon.
   

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2. H

   Hannah

   Cambridge3 recensioni

   5.0

   Visitato 3 giorni fa

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   A wonderful relaxing meal and ambiance. Our waiter Tom was professional, tentative and friendly. Delicious food and great play area. Perfect!
   

   Red Lion - GrantchesterHa risposto 1 giorno fa

   thank you ever so much for your lovely review. We're thrilled to hear you enjoyed a relaxing meal with us and that the ambiance added to your experience. We're especially pleased that Tom looked after you so well – we'll be sure to pass on your kind words to him. It's wonderful to know the food hit the mark and that the play area was a hit too! We aim to provide a setting that’s enjoyable for all ages, so it’s great to hear we delivered. We truly appreciate your feedback and look forward to welcoming you back again soon.
   

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3. C

   Carl

   Norfolk/Suffolk2 recensioni

   4.0

   Visitato 4 giorni fa

   1. Complessivo 4
   2. Cibo 4
   3. Servizio 3
   4. Atmosfera 4

   Had a table of 5 for 1.45pm. Staff were lovely but took about 45 mins from seated to get starters. After the initial delay on starters the others courses where prompt. Maybe a bit pricey for some of the items but overall a very enjoyable experience and would definitely recommend.
   

   Red Lion - GrantchesterHa risposto 2 giorni fa

   Thank you very much for your kind review. We're delighted to hear that you had an enjoyable experience overall and that you found our team lovely and the service prompt after the initial wait. We do apologise for the delay in getting your starters out — we’ll certainly take this on board and look into ways we can improve our speed during busy periods. We’re also grateful for your comments regarding pricing and will keep them in mind as we review our menus. We truly appreciate your recommendation and hope to welcome you and your party back again soon.
   

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4. l

   laraine

   Londra5 recensioni

   4.0

   Visitato 4 giorni fa

   1. Complessivo 4
   2. Cibo 4
   3. Servizio 4
   4. Atmosfera 4

   Great range of food choices on the menu. Staff were really friendly and helpful. Despite Grantchester being really busy parking was easy.
   

   Red Lion - GrantchesterHa risposto 2 giorni fa

   Thank you so much for your lovely review. We're delighted to hear you enjoyed the range of food on our menu and that our team made you feel welcome with their friendly and helpful service. It's also great to know that parking was straightforward, even with Grantchester being busy — we understand how important that can be for a relaxed visit. We really appreciate you taking the time to share your experience and hope to welcome you back again very soon.
   

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5. OT

   Utente OpenTable

   Cambridge1 recensione

   2.0

   Visitato il giorno 29 aprile 2025

   1. Complessivo 2
   2. Cibo 3
   3. Servizio 1
   4. Atmosfera 2

   Sadly a very disappointing visit to The Red Lion. I have been visiting for over 15 years, but it had been over a year since our last visit. I don't expect we will be back for food. Despite booking a table in the garden and being advised through Open Table that we could order from the Prix Fixe menu, when we arrived I asked for the relevant menu and a female member of staff said from behind the bar- 'they can't order from that if they are eating outside.' She explained it was because they can have people outside that need a lot of service. The young man who welcomed us apologized and we discussed if there was a free table inside. We chose to sit outside anyway as it was such a beautiful evening. We weren't shown to our table so had no idea which was reserved for us. It transpired that ALL of the outside tables had reserved signs on them but barely anybody came to sit at them throughout the evening. It seemed a tactic to avoid customers sitting outside. Very weird considering it was 22 degrees! We sat down and I saw that there were Prix Fixe menus left on other tables. After 20 minutes of being ignored by staff, I asked the same female from earlier, whether we should order inside. She told me 'I'll be there in a minute.' The young man from earlier came to take our order. I queried about the Prix Fixe menus being on the other tables and he said we could order if we ordered our desserts at the same time. No problem for us. The food itself was fine. Sadly the service was such a let down. Such a huge disappointment to be treated with rudeness and not a hint of a smile or to check if we needed drinks or whether our food was ok. The added insult was when went to the bar to pay (no one came to clear our plates) and saw a hefty service charge had been automatically included. As I say, we may come back in the summer for a quick drink but it is not somewhere we will return to eat. So sad that it has gone so down hill.
   

   Red Lion - GrantchesterHa risposto 4 giorni fa

   Thank you for taking the time to share your feedback, and we're truly sorry to hear that your recent visit to was such a disappointment, especially after so many years. We sincerely regret the confusion regarding the Prix Fixe menu—this clearly fell short of the standard we aim to uphold. Your experience with the service, from the lack of a proper welcome to the delays and lack of attentiveness, is particularly concerning and not at all in keeping with the warm, attentive environment we strive to provide. Please be assured that your comments have been shared with both the front of house and management teams, and we are addressing the issues raised. We genuinely appreciate your loyalty over the years and are sorry to have let you down on this occasion
   

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6. J

   Jenny

   Cambridge1 recensione

   3.0

   Visitato il giorno 27 aprile 2025

   1. Complessivo 3
   2. Cibo 4
   3. Servizio 3
   4. Atmosfera 4

   It was a beautiful day in the pub garden which was a lovely setting although it did feel our table for 2 was in the middle of a thoroughfare. The food was flavourful. The roast chicken was rather chewy but the rest of the meal was delicious. We arrived at 3pm but waited until after 4pm to receive our food after asking how long it would be . The staff were very pleasant and helpful. Altogether it was a good experience which would have been improved by quicker service.
   

   Red Lion - GrantchesterHa risposto 4 giorni fa

   Thank you for taking the time to share your feedback. We’re so pleased to hear you enjoyed the setting of our pub garden and found the food flavourful, and it’s lovely to know our team left a positive impression with their helpfulness and pleasant service. That said, we’re sorry that the placement of your table and the wait for food affected your overall experience. We completely understand how frustrating a long delay can be, especially when you’ve arrived hungry and looking forward to a relaxing meal. We’ve shared your comments with the team so we can work on improving our service speed during busy periods and look more carefully at table placements to ensure all guests feel comfortable. We hope to welcome you back again soon for a smoother and even more enjoyable visit.
   

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7. Z

   Zara

   Londra1 recensione

   3.0

   Visitato il giorno 27 aprile 2025

   1. Complessivo 3
   2. Cibo 1
   3. Servizio 3
   4. Atmosfera 4

   Lamb overcooked and generally poor presentation and taste.
   

   Red Lion - GrantchesterHa risposto 4 giorni fa

   Thank you for your feedback. We’re very sorry to hear that the lamb was overcooked and that the presentation and overall taste didn’t meet your expectations. We take pride in the quality of our dishes, so it’s disappointing to learn that we fell short during your visit. Your comments have been shared with our kitchen team so we can address the issues and ensure improvements are made. We do hope you’ll consider giving us another chance in the future, so we can provide the experience we strive for.
   

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8. P

   Paul

   Norfolk/Suffolk1 recensione

   2.0

   Visitato il giorno 27 aprile 2025

   1. Complessivo 2
   2. Cibo 2
   3. Servizio 2
   4. Atmosfera 3

   Attractive decor and well situated but poor service and expensive food for what it was. We waited 25 mins for someone to take our order - it would have been longer if I hadn’t interrupted three staff members having a good chat. The food was OK - nothing to write home about and quite pricey ( £3 extra for two strips of bacon to go into an £18 burger). Deserts were good quality. I had to chase down the bill which when it arrived was wrong and included a mandatory 12.5% service charge which, given the service, was excessive. I wouldn’t go back in a hurry.
   

   Red Lion - GrantchesterHa risposto 4 giorni fa

   Thank you for sharing your feedback. We're pleased you appreciated our décor and location, we're genuinely sorry to hear that the service/value did not meet your expectations. We also appreciate your comments regarding the food and pricing. We strive to offer high-quality ingredients and dishes that reflect both value and flavour, so we’re disappointed that this wasn’t your impression. That said, we're glad you enjoyed the desserts. We understand how frustrating billing issues can be. While the service charge is discretionary and can always be amended, we clearly missed the opportunity to make that clear and ensure you felt comfortable raising any concerns. Thank you again for your honesty. Feedback like yours helps us to improve.
   

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9. C

   Carol

   Cambridge1 recensione

   4.0

   Visitato il giorno 19 aprile 2025

   1. Complessivo 4
   2. Cibo 3
   3. Servizio 4
   4. Atmosfera 4

   I ordered a side salad, a bowl of lettuce arrived with dressing, that is not a salad and not worth £5!!!! My husband ordered fish pie, nice but no prawns as stated and served with cabbage not very inspiring
   

   Red Lion - GrantchesterRisposta inviata il giorno 22 aprile 2025

   Good morning Carol I hope you are well and thank you for your review. We appreciate the feedback. Many thanks
   

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10. R

    Richard

    Cambridge6 recensioni

    5.0

    Visitato il giorno 17 aprile 2025

    1. Complessivo 5
    2. Cibo 5
    3. Servizio 5
    4. Atmosfera 5

    Lovely setting for a nice lunch out. Very much enjoyed the chicken club sandwich with fries, a very good amount of food for a reasonable price. Waiting staff were all friendly and helpful. Will be coming back to try the evening set menu very soon!
    

    Red Lion - GrantchesterRisposta inviata il giorno 22 aprile 2025

    Good morning Richard I hope you are well and thank you for the feedback.
    

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