Soul Mama Music Venue | Restaurant

Le recensioni di Soul Mama Music Venue | Restaurant delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. T

   Tobi

   Manchester4 recensioni

   1.0

   Visitato 3 giorni fa

   1. Complessivo 1
   2. Cibo 2
   3. Servizio 1
   4. Atmosfera 3

   I had such high hopes for the restaurant and sadly these hopes were shattered. I had arrived slightly early for the booking- 5:40pm, the booking was for 6pm. When asked if I could enter the restaurant I was told to wait (in the Gantry foyer) as the waitresses seemed to be preparing for the evening. I was surprised at this as I would have expected to at least be directed to the bar and for apologies, not to just wait outside in the hotel reception area. Once we could enter the restaurant my friend & I were left standing waiting for our table for at least 10 mins! Another big group were also waiting around too. Once seated we were served by a waitress who was lovely but unsure of who should be serving us. She informed us about the restaurants policy too “As it is show night a contribution must be paid.” My friend wanted to confirm how one would know when it’s a show night, and that a contribution should be made. Apparently this is stated on the policy. I made the booking and most definitely did not recall reading such a price. I remember seeing £25 fee for cancellation. The same waitress was unsure of two things. 1. When the show actually started. 2. How much the contribution was. She confirmed with the manager it was £15. We had no plans to stay for the show but were disappointed as we felt we now were on a timer to order food and finish our meal so we weren’t charged. As the waitress told us even if you stay for a minute you’re charged (as my friend had posed this question). The initial waitress handed over to another waiter of our section. He was new & unable to answer any questions we had regarding food recommendations. He also didn’t bring us a receipt and told us to work out how much our food was and when he did bring a receipt it was the wrong one!!! We then moved to the tills for fear of being charged. When speakingto the manager about our experience it was awkward and she was quite condescending towards my friend. So overall an unpleasant experience!
   

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2. OT

   Utente OpenTable

   Londra5 recensioni

   5.0

   Visitato il giorno 8 marzo 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 4
   4. Atmosfera 5

   Great food, vibes and value for money! Traveller from south for this and I as definitely worth it!
   

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3. OT

   Utente OpenTable

   Londra1 recensione

   2.0

   Visitato il giorno 7 marzo 2025

   1. Complessivo 2
   2. Cibo 3
   3. Servizio 3
   4. Atmosfera 5

   We were a party of 15 celebrating a birthday. The party was split into two tables with some guest having to share with non-party guests. Due to the party size our food had to be pre-ordered to make things easier on the day. This did not happen! There was still major confusion between peoples food orders there were mains arriving on the table before starters. Guests that never received any food, food that never arrived. I understand there were a lot of staff on trial shifts on the day which may have lead to some confusion. The wings were very tasty for those that received them. The live music and DJ on the day provided a great atmosphere. I would return but would need to have better service and organisation on the day.
   

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4. R

   Renee

   Londra1 recensione

   5.0

   Visitato il giorno 7 marzo 2025

   1. Complessivo 5
   2. Cibo 1
   3. Servizio 2
   4. Atmosfera 5

   The music aspect of the evening was fantastic. However the food was a different matter. I observed the chef picking up the wings with his hands. The food was warm not hot. The plantain was uneatable. The rice had a strange taste like it was going off. I think that your servers need to be trained in how to serve food . Holding the rice bowl and having you hand over it is unacceptable. Leaning over guest is unacceptable. There is a correct way to serve food. Have a small trolly would help. Also seating large groups bearing to the serving area would make like easier for the servers. And finally ensuring that all charges are made clear on your marketing material. But overall the music was fantastic and made up for our dining experience.
   

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5. G

   Giuseppe

   Londra1 recensione

   5.0

   Visitato il giorno 5 marzo 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   What a nice discovery!! Everything, the service, food, venue and music was just great! definitely a place to see!
   

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6. T

   Tobi

   Londra2 recensioni

   5.0

   Visitato il giorno 2 marzo 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Really great experience and food!! Will definitely come back!!
   

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7. Z

   Zeynab

   Londra2 recensioni

   5.0

   Visitato il giorno 1 marzo 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   A Culinary Gem with Exceptional Service – Soul Mama Restaurant Soul Mama is an absolute must-visit! From the moment you step inside, you're embraced by an atmosphere that’s warm, vibrant, and effortlessly stylish. The energy is infectious, with a perfect blend of soulful music, chic décor, and a buzz that makes you feel right at home. The food? Simply outstanding. Every dish is crafted with care, bursting with flavour, and beautifully presented. Whether you're indulging in their signature dishes or trying something new, each bite is a delightful experience. The menu caters to all tastes, with fresh, high-quality ingredients shining through in every meal. But what truly sets Soul Mama apart is the incredible service. The staff are friendly, attentive, and genuinely passionate about ensuring you have an amazing dining experience. If you're lucky enough to be served by April, you're in for a treat—her warmth, charm, and impeccable attention to detail elevate the experience to another level. She brings an extra sparkle to the evening, making you feel like the most valued guest in the room. Whether you're out for a special occasion or just craving a fantastic meal with great vibes, Soul Mama never disappoints. Highly recommend—five stars all the way!
   

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8. OT

   Utente OpenTable

   Londra1 recensione

   5.0

   Visitato il giorno 28 febbraio 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 3
   4. Atmosfera 5

   Had great time food was brilliant only thing waited quite abit when it came to drink orders but staff made my birthday amazing.
   

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9. D

   Dzowède

   Londra1 recensione

   5.0

   Visitato il giorno 22 febbraio 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Good moment from my birthday, i come to Paris, it’s was perfect ☺️
   

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10. D

    Dominique

    Londra2 recensioni

    5.0

    Visitato il giorno 16 febbraio 2025

    1. Complessivo 5
    2. Cibo 5
    3. Servizio 5
    4. Atmosfera 5

    The food was very good and the atmosphere was great. Really enjoyed it.
    

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