Sugar Factory - Detroit

2.6

2,6

2164 recensioni

da 31 $ a 50 $

Americana

Effettua una prenotazione

2 persone

24 dic 2024

19:00

Prenotato 48 volte oggi

Ideale per cocktail creativi
Atmosfera vivace
Ottimo per un'occasione speciale

Guests can expect a one of a kind dining experience at Sugar Factory, with over-the-top entrees, legendary desserts, and Sugar Factory’s famous, celebrity-endorsed smoking candy goblet drinks – plus, photo-worthy decor, and the brand’s signature retail store with floor-to-ceiling candy walls and hundreds of candy options.

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Informazioni aggiuntive

Stile
Cucina informale
Prezzo
da 31 $ a 50 $
Tipi di Cucina
Americana, Dessert, Bar / Lounge / Vendita Bottiglie
Orari di apertura
Lun–Gio 11:00–23:00 Ven, Sab 11:00–00:00
Numero di telefono
(947) 219-0700
Sito web
https://sf4.sugarfactory.com/detroit-mi
Dress code
Smart Casual
Sale per eventi privati
Thank you for taking the time to review Sugar Factory! We strive to make Sugar Factory a happy and fun place for everyone. If you would like to discuss your experience further, please reference the location visited and email us directly at customerservice@SugarFactory.com We look forward to assisting you.
Contatto per eventi privati
our Private Dining Coordinator: (947) 219-0700

Posizione
45 Monroe St., Detroit, MI 48226
Quartiere
Detroit
Parking details
Nessuno
Altro
Bar con licenza liquori, Bar/Lounge, Birra, Brunch nel Weekend, Cocktail, Notturno, Vino

Cosa dicono 2.164 persone

Valutazione complessiva e recensioni

Le recensioni possono essere scritte solo da utenti che hanno mangiato in questo ristorante

2.6

2,6 in base alle valutazioni recenti

2,8Cibo
2,6Servizio
3,1Atmosfera
2,3Rapporto qualità-prezzo

Rumorosità • Moderata

2.164 Recensioni

N
Nicole
Detroit
2 recensioni
1.0
2 recensioni
Visitato 2 giorni fa
1. Complessivo 1
2. Cibo 3
3. Servizio 2
4. Atmosfera 3
First I’ll say I have been to the Sugar Factory in Chicago and this was a total opposite experience. We had a reservation for 6:30p but did not get sat about 7:15p. The host at the front seemed really overwhelmed and wasn’t very polite at all and in her words “can’t deal with these people attitudes” Once sat we waited another 10-15 minutes before we saw a server. The food was okay at best. They messed up one of our orders and took way too long fixing it by the time it came out the food that was made correctly was cold. the wait time was a lot longer than expected to have had a reservation. I usually try to give people the benefit of doubt. However, this experience was definitely far from great. Barely okay at best and that was only because on the rare occasion that we could find our server she was at least nice. If you’re planning a holiday outing there are definitely better restaurant options than this.
È utile?
R
Ryan
Detroit
1 recensione
1.0
1 recensione
Visitato 2 giorni fa
1. Complessivo 1
2. Cibo 3
3. Servizio 1
4. Atmosfera 2
We were seated as a party of 4 and were 1 of 4 tables when the restaurant opened at 11am. We ordered a milk shake and a hot chocolate and 4 entrees when we had our order taken. The first entree came out, 20 minutes later, the shake came out, 10 minutes later, 2 other entrees came out, 5 minutes later the last entree came out and then 10 minutes after that the hot chocolate came out. For a place that charges $25+ for an entree and novelty drinks that cost at least $15+, to get them so separate is the most bizarre dining experience I have ever encountered. The floors were dirty and the place just opened. The napkins were the type of paper towels you get from bathrooms. Glassware and plates were cheap plastic and utensils were the most basic restaurant supply store level. We had to ask for knives after food came out and ask for napkins. There were 2 separate hairs in my wife’s food. Service was terrible, someone came to check up on us once. There is a 20% auto gratuity for all bills which I have no issue with if there is at least average level of service. This place is neglected and not well run. Parts of neon signs in the restaurant were burned out. My guess is this place does not make it another year, it is tarnishing the brand that I have experienced in Vegas. This isn’t even on the same planet as the Vegas location.
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k
krystal
Toronto
3 recensioni
4.0
3 recensioni
Visitato 3 giorni fa
1. Complessivo 4
2. Cibo 3
3. Servizio 3
4. Atmosfera 4
Made a reservation for 6:30. Checked in at 6:15. Got our table around 6:50/7ish. Food came out quickly. Asked for ketchup, never got it. Never got utensils. Thankfully our food was mostly finger foods. Had to wave someone down for water. It was our first visit and totally understand they were slammed. Overall, would we return for dinner...probably not but for dessert, yes.
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R
Robin
Detroit
1 recensione
1.0
1 recensione
Visitato 3 giorni fa
1. Complessivo 1
2. Cibo 2
3. Servizio 1
4. Atmosfera 1
Service was bad, I was served the wrong drink and meal. I didn’t complain because I knew it would be another hour before I would receive the correct order. Waited 20 minutes for silverware and food was cold when we ate. Very very overpriced. I definitely would not recommend unless you have a lot of money a lot of time and a lot of patience and it is your 13 year olds birthday.
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OT
Utente OpenTable
Detroit
7 recensioni
2.0
7 recensioni
Visitato 4 giorni fa
1. Complessivo 2
2. Cibo 1
3. Servizio 4
4. Atmosfera 3
Well this is my second time. The first time I waited 17 minutes and my order wasn’t taken….this visit…my $47 drink was insanely over priced. It froze solid with dry ice before i could finish. My $22 burger(Nashville smash)was extremely overpriced for what it was. The waiter was great and high energy and spot on with his service. I am a disabled vet with tinnitus, I couldn’t hear a thing people at my table were saying to me.
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N
Nancy
Detroit
1 recensione
4.0
1 recensione
Visitato 4 giorni fa
1. Complessivo 4
2. Cibo 5
3. Servizio 5
4. Atmosfera 5
Based on previous reviews I was hesitant to go but this place. was on my bucket's list since last year and it didnt disappoint. We had an early reservation 5:30pm and we were promptly seated, our waitress Mariam was super attentive and gave us a couple of suggestions on the extensive menu. We had pastas, Christmas sliders, a couple of yummy cocktails and a Chocolate milkshake for my daughter. We all loved our drinks and food. Cons, by the time we were leaving the restaurant filled up quickly and they turned the music up. Also, they dont do the mini dancing show for birthdays anymore, which was disappointing but overall it was a good experience.
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K
Kara
Michigan Nord
1 recensione
2.0
1 recensione
Visitato 5 giorni fa
1. Complessivo 2
2. Cibo 3
3. Servizio 2
4. Atmosfera 2
Just seemed like the gold is starting to wear off… so to speak. Ambience: the screens weren’t working, some of the neon word lights were not on, some of the roses in the rose wall were gone… just looked like it wasn’t worth the price tag. Also, no staff seemed like they wanted to be there. At all. No fun, no atmosphere. Mediocre food for the cost. Server didn’t even ask if we wanted drinks. We all just kept our waters lol.
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A
Alexis
Detroit
1 recensione
2.0
1 recensione
Visitato 6 giorni fa
1. Complessivo 2
2. Cibo 3
3. Servizio 1
4. Atmosfera 5
Terrible customer service. Empty place still serviced us as if the place was jammed pack.
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L
Lisa
VIP
Detroit
23 recensioni
2.0
23 recensioni
Visitato 7 giorni fa
1. Complessivo 2
2. Cibo 1
3. Servizio 3
4. Atmosfera 1
It was filthy and the food was gross. Not at all worth the visit. I won’t be back. The location in Chicago is so much better and even NY Times Square is decent by comparison. Don’t bother.
È utile?
J
Justin
Detroit
2 recensioni
1.0
2 recensioni
Visitato il giorno 16 dicembre 2024
1. Complessivo 1
2. Cibo 1
3. Servizio 1
4. Atmosfera 1
Save yourself the headache and just go elsewhere. The amount you'll pay for food that is mediocre at best is disheartening to say the least. The side of mac and cheese my kid ate was essentially twenty pieces of melted American cheese singles mixed with a few noodles. Service was slow even though we were one of maybe five tables during our dining experience. The bathrooms are not kept up, disgusting, and stall doors/locks do not function properly. The kicker was when we tried to use a gift card (which was purchased from the restaurant, was valid, and was not expired) and were told THEY DO NOT ACCEPT GIFT CARDS. The manager was utterly useless just kept repeating "We do not accept gift cards". My 10 yr old has better managerial and people skills than this dolt.
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FAQ

Sugar Factory - Detroit è stato valutato con 2,6 stelle da 2164 utenti OpenTable.

Sì, di solito è possibile prenotare questo ristorante scegliendo data, orario e numero di persone su OpenTable.

Effettua una prenotazione

2 persone

24 dic 2024

19:00

Prenotato 48 volte oggi

Mappa Google per Sugar Factory - Detroit

45 Monroe St., Detroit, MI 48226

Informazioni aggiuntive

Quartiere
Detroit
Orari di apertura
Lun–Gio 11:00–23:00 Ven, Sab 11:00–00:00
Prezzo
da 31 $ a 50 $
Tipi di Cucina
Americana, Dessert, Bar / Lounge / Vendita Bottiglie
Stile
Cucina informale
Dress code
Smart Casual
Parking details
Nessuno
Altro
Bar con licenza liquori, Bar/Lounge, Birra, Brunch nel Weekend, Cocktail, Notturno, Vino

Sito web
https://sf4.sugarfactory.com/detroit-mi
Numero di telefono
(947) 219-0700
Sale per eventi privati
Thank you for taking the time to review Sugar Factory! We strive to make Sugar Factory a happy and fun place for everyone. If you would like to discuss your experience further, please reference the location visited and email us directly at customerservice@SugarFactory.com We look forward to assisting you.
Contatto per eventi privati
our Private Dining Coordinator: (947) 219-0700

Sugar Factory - Detroit

Effettua una prenotazione

Eventi privati

Informazioni aggiuntive

Menu

Cosa dicono 2.164 persone

Valutazione complessiva e recensioni

FAQ

Che valutazione ha Sugar Factory - Detroit?

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