Sugar Factory - Jacksonville

3.3

3,3

842 recensioni

da 31 $ a 50 $

Americana

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2 persone

17 mar 2025

19:00

Prenotato 22 volte oggi

Ottimo per un'occasione speciale
Atmosfera vivace
Adatto ai gruppi

America’s favorite eatery and celebrity hotspot, expands with its newest location in Jacksonville, Florida, now taking reservations. The family-friendly, high-energy, world-famous celebration destination known for its sweets and treats.

“We’re celebrating 10+ years serving the most decadent sweets and treats around the world, and we are so excited to introduce our fun, high energy brand to the Jacksonville area. We’re a family-friendly restaurant, so it makes sense to expand into suburban areas. From our photo op walls to our staff, every element at Sugar Factory American Brasserie Jacksonville is designed to give guests a memorable, Instagrammable experience from the minute they walk into the minute they leave,” says owner Charissa Davidovici.

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Informazioni aggiuntive

Posizione
4910 Big Island Drive, Jacksonville, FL 32246-5302
Numero di telefono
(904) 551-0961
Prezzo
da 31 $ a 50 $
Tipi di Cucina
Americana, Cocktail Bar, Dessert
Orari di apertura
Lun–Gio 11:00–22:00 Ven 11:00–23:00 Sab 10:00–00:00 Dom 10:00–22:00
Dress code
Business Casual
Parking details
Parcheggio Pubblico
Opzioni di pagamento
AMEX, Discover, Mastercard, Visa
Executive Chef
Anibal Rosales

Cosa dicono 842 persone

Valutazione complessiva e recensioni

Le recensioni possono essere scritte solo da utenti che hanno mangiato in questo ristorante

3.3

3,3 in base alle valutazioni recenti

3,2Cibo
3,5Servizio
3,6Atmosfera
2,9Rapporto qualità-prezzo

Rumorosità • Sostenuta

Molto apprezzato per

Jacksonville / Florida nordorientale
Ideale per il brunch
Jacksonville / Florida nordorientale
Adatto ai bambini
Jacksonville
Ideale per il brunch
Jacksonville
Adatto ai bambini

842 Recensioni

DW
DianeW
Orlando29 recensioni
4.0
Visitato 2 giorni fa
1. Complessivo 4
2. Cibo 4
3. Servizio 2
4. Atmosfera 4
Terrific for special birthdays. Ours was for our daughter’s 4th. She lived all the attention. Be prepared, it’s very loud and carries an echo indoors. Hard to have a conversation at the table. We had a reservation for 8 ppl at 7pm. We arrived early but told there would be a significant wait, disappointing. Pleasant server and other waitstaff, food presentation and special drinks are photo worthy. The birthday desserts took too long so they comped it, Thank You Out bill was over $300 including gratuity.
È utile?
M
Melissa
Jacksonville1 recensione
1.0
Visitato il giorno 8 marzo 2025
1. Complessivo 1
2. Cibo 1
3. Servizio 1
4. Atmosfera 1
We were not given any utensils to eat with. We had to ask for them. The waitress did not come around much to check on us. My son celebrated his bday and we requested them to sing to him, they did not. He was bummed when they sang to someone else, but told me it was okay and we could just leave. Honestly, the food was not great and in my opinion too overpriced. We ordered a specific drink and they didn’t bring the same one he ordered. To which my son didn’t mind, but that was a $41 drink. Food was not hot when it came out. 100% won’t be back.
È utile?
R
Ramona
Charleston2 recensioni
3.0
Visitato il giorno 8 marzo 2025
1. Complessivo 3
2. Cibo 1
3. Servizio 5
4. Atmosfera 4
My overall experience was disappointing. Our server, Ava was great. The wait time and food quality was disappointing. We had reservations and there was literally only two tables that had guests, so it wasn’t like they were busy at all.
È utile?
J
Jeanette
Unspecified1 recensione
2.0
Visitato il giorno 23 febbraio 2025
1. Complessivo 2
2. Cibo 2
3. Servizio 2
4. Atmosfera 3
The restaurant was nearly empty, which is unusual for a Sugar Factory. It smelled good upon arriving, like hamburgers. The hostess was not very energetic or friendly, but she seated us after waiting 20 minutes. The server was nice enough, but informed us there was no ice, that the ice machine was not working. Then we found out there were no napkins. He told us to go in the bathroom and get some of the paper towels if we needed to. Brought a tray of utensils out after the food came (1 hour later) and had to pull from the communal tray to get your silverware. At every turn, we were told that they were "OUT" of this or that. For prices that we paid- this was not acceptable. SOMEONE in the company could have run across to the store and got bags of ice and napkins. Then the server just kept blaming the company, (which customers don't want to hear) and forgetting to bring requested items. Food was not up to par for the price. bland, rice under cooked. Spoke to manager. At the end of meal, ice was working again, but it was too late. When leaving, noticed there was litter around the bushes and entryway to restaurant. The manager was outside vaping and I just mentioned that the wakway was pretty littered and he said 'his staff don't pick up outside, the management company is supposed to do that, " while standing out there just vaping and staring at the sky. A leader would have taken 3 minutes while out there and cleaned it up. I now see why this place was empty on a Sunday. We will not be recommending or returning there again. ((Manager gave a 25% discount on the meals in the end.))
È utile?
OT
Utente OpenTable
Fort Lauderdale1 recensione
1.0
Visitato il giorno 23 febbraio 2025
1. Complessivo 1
2. Cibo 1
3. Servizio 2
4. Atmosfera 2
They had no ice, no tequila, no lemons, no coke. Horrible service for the price.
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M
Maria
Jacksonville2 recensioni
3.0
Visitato il giorno 23 febbraio 2025
1. Complessivo 3
2. Cibo 2
3. Servizio 2
4. Atmosfera 2
They were out of pretty much everything even toilet paper
È utile?
J
Joseph
Jacksonville1 recensione
4.0
Visitato il giorno 22 febbraio 2025
1. Complessivo 4
2. Cibo 5
3. Servizio 5
4. Atmosfera 4
Food was great! Service was great! Bathrooms and overall restaurant cleanliness was rough.
È utile?
A
Amanda
Las Vegas2 recensioni
3.0
Visitato il giorno 22 febbraio 2025
1. Complessivo 3
2. Cibo 4
3. Servizio 2
4. Atmosfera 1
We were seated 15 min after our reservation time. The waiter was no where to be found most of the time, and there is a 3% mandatory surcharge on the bill. The food was great, service was terrible. The bathrooms were extremely unclean and actually filthy, not a good look for a restaurant. Going to the Sugar Factory is a novelty for my kids. We won’t go there regularly. Overpriced, and poor service.
È utile?
L
Lyndi
Jacksonville1 recensione
1.0
Visitato il giorno 17 febbraio 2025
1. Complessivo 1
2. Cibo 1
3. Servizio 1
4. Atmosfera 3
food was very mediocre and desserts were extremely stale.
È utile?
a
adrian
Jacksonville1 recensione
2.0
Visitato il giorno 16 febbraio 2025
1. Complessivo 2
2. Cibo 4
3. Servizio 1
4. Atmosfera 4
Overall we had a good experience due to it being a birthday event. We had to ask for silverware 3 times. They were out of the items we requested for our meals and desserts and they were out of sour cream for our fajitas. We ordered margaritas and were told the only tequila they had were top shelf and the only beer they had was bud light. My experience in Orlando was better!
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FAQ

Sugar Factory - Jacksonville offre il servizio da asporto, che puoi ordinare chiamando il ristorante al numero (904) 551-0961.

Sugar Factory - Jacksonville è stato valutato con 3,3 stelle da 842 utenti OpenTable.

Sì, di solito è possibile prenotare questo ristorante scegliendo data, orario e numero di persone su OpenTable.

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2 persone

17 mar 2025

19:00

Prenotato 22 volte oggi

Mappa Google per Sugar Factory - Jacksonville

4910 Big Island Drive, Jacksonville, FL 32246-5302

Sale del ristorante

Informazioni aggiuntive

Numero di telefono
(904) 551-0961
Prezzo
da 31 $ a 50 $
Tipi di Cucina
Americana, Cocktail Bar, Dessert
Orari di apertura
Lun–Gio 11:00–22:00 Ven 11:00–23:00 Sab 10:00–00:00 Dom 10:00–22:00
Dress code
Business Casual
Parking details
Parcheggio Pubblico
Opzioni di pagamento
AMEX, Discover, Mastercard, Visa
Executive Chef
Anibal Rosales

Sugar Factory - Jacksonville

Effettua una prenotazione

Eventi privati

Sale del ristorante

Informazioni aggiuntive

Menu

Cosa dicono 842 persone

Valutazione complessiva e recensioni

Molto apprezzato per

FAQ

Sugar Factory - Jacksonville offre la consegna tramite OpenTable o la possibilità di ordinare da asporto?

Che valutazione ha Sugar Factory - Jacksonville?

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Sale del ristorante

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