Sugar Factory - Time Square

Le recensioni di Sugar Factory - Time Square delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. S

   Sean VIP

   New York34 recensioni

   1.0

   Visitato 1 giorno fa

   1. Complessivo 1
   2. Cibo 3
   3. Servizio 1
   4. Atmosfera 4

   Terrible experience! We walked in and waited for about 5 minutes as there was no host/hostess at the stand. Once we did finally checked in we were told to stand to the side, where we waited another 10 mins before finally being seated! Once at the table, we sat there for 15 mins with no acknowledgment from anyone. The person we assumed was our waiter was at the tables all around us but never once said a word to us. We got up and left 5 mins after that!
   

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2. R

   Roxanne

   Adelaide1 recensione

   4.0

   Visitato 2 giorni fa

   1. Complessivo 4
   2. Cibo 4
   3. Servizio 4
   4. Atmosfera 5

   We had a wonderful experience! The food was delicious, and the atmosphere was perfect for an 11 year olds birthday!!
   

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3. M

   Marisa

   Greater Boston1 recensione

   3.0

   Visitato 5 giorni fa

   1. Complessivo 3
   2. Cibo 3
   3. Servizio 1
   4. Atmosfera 2

   We recently went here for dinner for my daughters birthday I think the hype is gone, not very clean, way too overpriced mostly for kids enjoyment, too many hidden fees a Shirley temple cost 10$, they automatically add 20% tip so get away with very slow and poor service don’t recommend
   

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4. R

   Rebecca

   Philadelphia4 recensioni

   2.0

   Visitato 5 giorni fa

   1. Complessivo 2
   2. Cibo 2
   3. Servizio 1
   4. Atmosfera 5

   Food was mediocre. Came at lunchtime, but couldn’t get lunch until 3. Service was slow and a 20% tip was “mandatory “ for parties over 1. : ( not worth the trouble.
   

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5. A

   Allyson

   New York1 recensione

   1.0

   Visitato il giorno 20 aprile 2025

   1. Complessivo 1
   2. Cibo 1
   3. Servizio 1
   4. Atmosfera 1

   Service was poor, we had a reservation and were not permitted to sit upstairs in the nicer seating area. Someone else walked in and asked to sit upstairs and we told it’s for reservations only. The food was not great and over priced. I ordered a cup of hot tea and they didn’t have any tea. Very strange for a restaurant that serves breakfast and brunch to run out of tea bags at 11:00 am. I would not recommend or ever go back.
   

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6. A

   Alexandra

   Washington DC2 recensioni

   1.0

   Visitato il giorno 20 aprile 2025

   1. Complessivo 1
   2. Cibo 1
   3. Servizio 1
   4. Atmosfera 3

   The food came out cold and the service was lacking. We went for breakfast thinking it would be a less busy time, and it was. However, we didn’t get anywhere near the quality of food or service expected at this price point. Plus, there’s a mandatory 20% gratuity! Maybe we should have tried at lunch or dinner for better prepared items. Would not return or recommend based on the experience.
   

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7. l

   lauren

   New York1 recensione

   1.0

   Visitato il giorno 18 aprile 2025

   1. Complessivo 1
   2. Cibo 1
   3. Servizio 1
   4. Atmosfera 1

   We waited 40 minutes to be seated, and we sat for another 30 minutes before someone brought 3 waters in dirty glasses (note, there were 4 of us). After 10 more minutes of no server, we got up and left. Every waiter was walking around like they didn’t know what was happening, and the people next to us didn’t get half of their food. We walked across the street to Shake Shack and ate.
   

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8. C

   Christina

   New York16 recensioni

   3.0

   Visitato il giorno 17 aprile 2025

   1. Complessivo 3
   2. Cibo 3
   3. Servizio 2
   4. Atmosfera 5

   Bad service probably because they know the tip is included.
   

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9. k

   kimberlie

   Louisville1 recensione

   1.0

   Visitato il giorno 17 aprile 2025

   1. Complessivo 1
   2. Cibo 2
   3. Servizio 1
   4. Atmosfera 1

   Will never go back It was over priced and service was awful
   

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10. M

    Maria

    New York44 recensioni

    4.0

    Visitato il giorno 16 aprile 2025

    1. Complessivo 4
    2. Cibo 4
    3. Servizio 5
    4. Atmosfera 5

    I took my granddaughter to celebrate her birthday, our waitress was very sweet and made my granddaughter feel special on her birthday!!
    

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