The Ivy Oxford Brasserie

Le recensioni di The Ivy Oxford Brasserie delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. v

   valentinab

   Londra1 recensione

   1.0

   Visitato il giorno 2 febbraio 2024

   1. Complessivo 1
   2. Cibo 1
   3. Servizio 1
   4. Atmosfera 4

   Tavolo prenotato alle 9 seduti alle 10:15, cibo mediocre, hamburger bruciati e servizio scadente
   

   The Ivy Oxford BrasserieRisposta inviata il giorno 24 aprile 2024

   Mi dispiace molto sentire che la tua esperienza non è stata all'altezza delle aspettative. La tua soddisfazione è la nostra priorità, e ci spiace sinceramente per il ritardo nella disponibilità del tavolo e per il cibo e il servizio deludenti che hai riscontrato. Vorremmo avere l'opportunità di rimediare a questa situazione e di offrirti un'esperienza migliore. Ti preghiamo di contattarci direttamente in modo che possiamo discutere di come possiamo compensare per questa delusione e assicurarci che tu possa godere appieno del nostro servizio in futuro. Grazie per averci dato il feedback, lo apprezziamo e utilizzeremo le tue osservazioni per migliorare.
   

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2. OT

   Utente OpenTable

   Oxford1 recensione

   5.0

   Visitato il giorno 1 agosto 2022

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Visita a mi nieta en Oxford
   

   The Ivy Oxford BrasserieRisposta inviata il giorno 6 ottobre 2022

   Hi Opentable Diner, thank you for taking the time to leave a review for us at The Ivy Oxford Brasserie. We're happy we could meet your expectations! Thank you, and have a fantastic day!
   

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3. S

   Sarah VIP

   Londra18 recensioni

   5.0

   Visitato 3 giorni fa

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Fantastic lamb, fresh asparagus and great service!
   

   The Ivy Oxford BrasserieHa risposto 2 giorni fa

   Thank you for your lovely feedback! We're delighted you enjoyed the lamb, fresh asparagus, and the service. We look forward to welcoming you back again soon.
   

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4. J

   Joey

   Detroit7 recensioni

   5.0

   Visitato il giorno 20 aprile 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   The wait staff do a great job. Very friendly and nice. The food was delicious. The shepards pie was the best I have ever had
   

   The Ivy Oxford BrasserieHa risposto 7 giorni fa

   Thank you so much for your kind words! We're thrilled to hear that you enjoyed the shepherd's pie and found our wait staff to be friendly and attentive. It’s always great to hear when guests have such a positive experience. We look forward to welcoming you back soon!
   

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5. F

   Fran

   Londra1 recensione

   5.0

   Visitato il giorno 19 aprile 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   The food is always lovely, the staff are always fabulous. It’s my favourite place to eat in Oxford.
   

   The Ivy Oxford BrasserieHa risposto 7 giorni fa

   Thank you for your wonderful feedback! We're so happy to hear that The Ivy is your favourite place to eat in Oxford, and that you always enjoy both the food and the service. We can’t wait to welcome you back for another lovely experience!
   

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6. m

   melanie

   Austin14 recensioni

   2.0

   Visitato il giorno 16 aprile 2025

   1. Complessivo 2
   2. Cibo 2
   3. Servizio 3
   4. Atmosfera 3

   The food was not good-sandwiches dry and scones cold. Service started out great and then fell off as time went on.
   

   The Ivy Oxford BrasserieRisposta inviata il giorno 18 aprile 2025

   Thank you for your feedback. I'm sorry to hear the food and service didn’t meet expectations throughout your visit. This isn’t the experience we aim to deliver, and I’ll be following up with the team to ensure improvements are made. We do hope you’ll consider giving us another try in the future.
   

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7. j

   john

   Londra10 recensioni

   3.0

   Visitato il giorno 12 aprile 2025

   1. Complessivo 3
   2. Cibo 5
   3. Servizio 2
   4. Atmosfera 5

   4th consecutive visit to this chain where service has been pretty poor. The food was great, we had duck curry and Sheppards pie. The ambience in Oxford was great but the service just doesn’t match the price point. We were shown to our table and then just forgotten about, same as my last review in December for London City Garden. After 10 mins I had to grab somebody’s attention and ask if we could order drinks. They came about 10 min later. So, that’s 20 mins before getting a drink. We ordered a bottle of wine and it didn’t arrive. I chased it 10 mins later and then 2 arrive. The wine is poured and then taken away. Then we’re forgotten about so we have empty glasses. I ask for the wine to be brought back to table so I could pour it. What do you have to do go get a drink in this place? It’s either not enough staff or employing people who’ve never eaten in a half decent restaurant before. I’m done with the Ivy now.
   

   The Ivy Oxford BrasserieRisposta inviata il giorno 16 aprile 2025

   Thank you for your feedback. While I’m pleased you enjoyed the food and ambience, I’m very sorry the service let you down—especially as this wasn’t your first poor experience. Waiting so long for drinks and feeling forgotten is not acceptable and doesn’t reflect the standards we aim for. Your comments will be shared with the team to help us improve. I truly regret that we’ve lost your confidence and appreciate you taking the time to share your experience.
   

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8. R

   Ray

   Hampshire18 recensioni

   5.0

   Visitato il giorno 12 aprile 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Great venue for a family get together ambiance and food were spot on.
   

   The Ivy Oxford BrasserieRisposta inviata il giorno 16 aprile 2025

   Thank you so much for your lovely review! We're delighted to hear that you enjoyed the ambience and food during your family get-together. It means a great deal to know we helped make your time together special. We hope to welcome you all back again soon!
   

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9. a

   agnieszka

   New York1 recensione

   1.0

   Visitato il giorno 11 aprile 2025

   1. Complessivo 1
   2. Cibo 3
   3. Servizio 1
   4. Atmosfera 1

   Firstly I would like to mention that I am a big fan of the Ivy and love the restaurants in London. Now on short holidays in Oxford I have just visited the Brasserie. On Tuesday it was just perfect! However today it was a big disappointment!! Firstly, the waitress (who on Tuesday was inviting the guests in) was not smiling at all. Sho took our order with no emotions at all even though we mention the fact that we are coming back. But that is not the issue. When we wanted to order she asked whether we had food allergies. We said now as we do not have allergies - we do not eat several things as all humans! When we ordered frites she asked whether we wanted when with parmesan to which we said yes. To our surprise the frites came with parmesan and truffles (which she did not mentioned and we don’t eat due to regime issues). When we asked the waitress to ask about the fact she said that as we don’t have allergies she indeed didn’t mention it! Finally she exchanged them for free (finally they were taken form the bill) but came 10 minutes after we have eaten the plates and after other waiter offered us desserts!! I have an impression that she was focused only on upsell and totally ruined not only our evening but also Ivy’s renoma!
   

   The Ivy Oxford BrasserieRisposta inviata il giorno 16 aprile 2025

   Thank you for your feedback. I’m very sorry to hear your second visit didn’t match the standard you’ve come to expect. It’s disappointing to learn that service felt impersonal and that the truffle fries were not clearly described. I understand how frustrating it must have been, especially when trying to enjoy a return visit. Your comments will be addressed with the team to help us do better. I appreciate you taking the time to share this with us.
   

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10. S

    Susan VIP

    Londra121 recensioni

    5.0

    Visitato il giorno 9 aprile 2025

    1. Complessivo 5
    2. Cibo 4
    3. Servizio 5
    4. Atmosfera 4

    The food and service was very good indeed. We always enjoy The Ivy and will be returning.
    

    The Ivy Oxford BrasserieRisposta inviata il giorno 16 aprile 2025

    Thank you for your kind words! We're so pleased to hear you enjoyed both the food and service during your recent visit. It's always a pleasure to welcome you, and we truly appreciate your continued support. We look forward to seeing you again soon.
    

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