The Koyla

Le recensioni di The Koyla delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. OT

   Utente OpenTable

   Londra1 recensione

   5.0

   Visitato 5 giorni fa

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Highly recommended! We had goat biryani, chicken biriani and chicken tikka masala - all absolutely delicious - and the service was excellent.
   

   È utile?

2. R

   Richard

   Londra2 recensioni

   5.0

   Visitato il giorno 25 febbraio 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Fantastic food. Can’t wait to come back. I recommend the biryani.
   

   The KoylaRisposta inviata il giorno 1 marzo 2025

   Thank you so much Richard for your wonderful 5-star review! We're thrilled to hear that you loved the food, especially the biryani. We can't wait to welcome you back soon! Your recommendation means a lot to us. See you again soon! 😊
   

   È utile?

3. s

   shaun

   Kent1 recensione

   2.0

   Visitato il giorno 14 febbraio 2025

   1. Complessivo 2
   2. Cibo 3
   3. Servizio 1
   4. Atmosfera 1

   Valentine's 2025, only 3-course set price menu available (price bumped up for event), service was slow, took 20 minutes to order first drink and only got a waitress after walking up to reception to prompt them. Music was loud techno-pop, not appropriate for either romantic evening or Nepalese theme. Lighting was super bright spot lamps everywhere, like a jewellery store setting instead of intimate dining. Noticed other diners received the rice bowl accompaniment significantly later than meal, so I made a point of getting rice quickly after my meal was delivered - if one waitress cannot carry 2 meals and 2 bowls of rice together, use two people (there were plenty of staff standing at bar/reception). The Koyla was highly recommended by others so was really disappointed with our 'special' evening.
   

   The KoylaRisposta inviata il giorno 21 febbraio 2025

   Thank you for sharing your feedback, and I’m truly sorry to hear about your experience on Valentine’s Day 2025. We aim to provide a memorable and enjoyable evening for our guests, and it’s clear we missed the mark this time. I apologize for the slow service, including the 20-minute wait to order your first drink. This is not the experience we want to provide, and I will address this with the team to improve responsiveness. I also regret the awkwardness you felt with the staff, and I’ll ensure better communication moving forward. The music and lighting issues are also noted. We truly value your feedback and apologize for not meeting your expectations. I hope you’ll consider giving us another chance in the future. Thank you again for your comments.
   

   È utile?

4. A

   Aimie

   Londra1 recensione

   2.0

   Visitato il giorno 14 febbraio 2025

   1. Complessivo 2
   2. Cibo 4
   3. Servizio 1
   4. Atmosfera 1

   I made a reservation for Valentine's Day, but when we arrived, we were handed a 3-course set menu that wasn’t mentioned on their website when I booked. The prices were steep—£55 per person not including drinks—which felt especially unfair considering I usually spend much less. After checking the website, I saw the Valentine’s menu had been posted, but it didn’t indicate it was the only menu available that day, nor did it include any pricing details. The set menu offered only one vegetarian option for both the starter and main, and both contained paneer. The service was disappointingly slow; we waited an hour and a half for the starter and ended up spending around 3 hours in the restaurant. The waitstaff kept asking if we had ordered and how far along we were in the meal, which felt awkward as they should have known. Additionally, other tables seemed to get rice, but we didn’t, which might have been because it wasn’t included with the paneer dishes. While the food itself was good, by the time we ate, we were extremely hungry, which took away from the experience. My partner did not enjoy the techno music playing, as it clashed with the romantic atmosphere we were expecting. Despite our previous positive experiences, this visit has left us with a very sour impression, and we won’t be returning.
   

   The KoylaRisposta inviata il giorno 21 febbraio 2025

   Thank you for your feedback, and I’m truly sorry for the disappointing experience on Valentine’s Day. We should have communicated the 3-course set menu and pricing more clearly during your reservation, and I’ll ensure we update our website to avoid future confusion. I understand your frustration with the limited vegetarian options and the long wait for your meal. I also apologize for the rice issue and the music not matching the romantic atmosphere you expected. We’ll make sure to better align the ambiance in the future. While I’m glad you enjoyed the food, I regret that the overall experience wasn’t what you anticipated. We value your feedback and hope you’ll consider giving us another chance. Thank you again for sharing your thoughts.
   

   È utile?

5. A

   Amy

   Londra1 recensione

   5.0

   Visitato il giorno 31 gennaio 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 4

   Visited here on a Friday night, was extremely quiet, which I hope is because it is newly reopened. We ordered several starters between us: crispy cauliflower, momo's and chicken sekuwa. They were delicious and so very well portioned as we shared between 4. For main I had the chicken Biriyani and it came with the traditional pasty top, which it had been cooked within! It was delicious......so flavoursome without being overly spicy. My friends had the chicken tikka masala and again, really tasty but I would say it was a milder version of a "normal masala", so if you like things spicy, I would not order that. The menu is not extensive, which I like and all the rices, naan and other sides complimented the main dishes well. I cannot wait to come back here again.
   

   The KoylaRisposta inviata il giorno 5 febbraio 2025

   Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your dining experience with us. It's great to know that the starters, especially the crispy cauliflower, momos, & chicken sekuwa were a hit & well-portioned for sharing. We take pride in our every dishes, and we're glad our chicken biryani it met your expectations with its flavour and traditional presentation. Your feedback on the chicken tikka masala is appreciated; we aim to cater to a range of spice preference, and your insight help us improve. We're also pleased you found our menu to your liking and that you enjoyed the overall ambiance. We look forward to welcoming you back soon for another memorable meal!
   

   È utile?

6. S

   Sara

   Londra5 recensioni

   5.0

   Visitato il giorno 4 gennaio 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 4

   Fantasic modern food, faultless appearance and taste. Love to go back.
   

   È utile?

7. T

   Tracy

   Kent1 recensione

   2.0

   Visitato il giorno 4 gennaio 2025

   1. Complessivo 2
   2. Cibo 2
   3. Servizio 3
   4. Atmosfera 2

   Unfortunately we were disappointed with The Koyla. We had visited many times before and always recommended to friends but now that it has changed hands we will not revisit. The standard of the menu and the food has definitely gone downhill.
   

   The KoylaRisposta inviata il giorno 7 gennaio 2025

   Thank you for sharing your feedback with us Tracy. We are truly sorry to hear that your recent experience at The Koyla did not meet your expectations. We deeply value your loyalty and appreciate the many visits you've made over the years. Since the change in ownership, we have made some adjustments, but we understand that change can sometimes affect the experience. We are committed to maintaining high standards and delivering excellent service and food, and it is concerning to hear that we have not lived up to this. We are working diligently to address the areas that need improvement. We would love to have the opportunity to welcome you back and restore your confidence in us. Thank you again for your feedback, and we hope to have the chance to serve you in the future.
   

   È utile?

8. N

   NAVIN

   Kent1 recensione

   5.0

   Visitato il giorno 27 dicembre 2024

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Brilliant experience , great staff , attentive and considerate . Food was delicious
   

   The KoylaRisposta inviata il giorno 31 dicembre 2024

   Thank you so much for your kind words Navin! We're thrilled to hear you had a brilliant experience with us. Our team always strives to provide excellent service, and we're glad you enjoyed the food as well. We look forward to welcoming you back soon!
   

   È utile?

9. S

   Sharon

   Kent1 recensione

   5.0

   Visitato il giorno 20 dicembre 2024

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   This was our first visit and will definitely not be our last. The food was absolutely delicious and the service excellent. We will be recommending to our friends.
   

   The KoylaRisposta inviata il giorno 31 dicembre 2024

   Thank you so much for your wonderful feedback Sharon! We're delighted to hear that you had such a memorable experience with us. It’s fantastic to know that the food and service made such an impact, and we truly appreciate your kind words and recommendation. We can't wait to welcome you back in 2025. Wishing you a very Merry Christmas and a Happy New Year! See you soon!
   

   È utile?

10. J

    Julie

    Kent2 recensioni

    5.0

    Visitato il giorno 13 dicembre 2024

    1. Complessivo 5
    2. Cibo 5
    3. Servizio 5
    4. Atmosfera 5

    It is a fantastic, intimate place to eat. Beautiful food with fantastic service. Could not have asked for more. Would definitely return !
    

    The KoylaRisposta inviata il giorno 31 dicembre 2024

    Thank you for your amazing feedback Julie! We're so glad you enjoyed the intimate atmosphere, delicious food, and fantastic service. It's wonderful to hear that you had such a great experience, and we can’t wait to welcome you back. See you soon!
    

    È utile?