Valencia's at the Viv

Le recensioni di Valencia's at the Viv delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. T

   Timothy

   Cleveland29 recensioni

   5.0

   Visitato il giorno 27 dicembre 2024

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Drinks are a little pricey, but really liked spicey pasta
   

   Valencia's at the VivRisposta inviata il giorno 30 dicembre 2024

   Dear Timothy, Our culinary team takes great pride in crafting dishes that offer a dynamic blend of flavors, and we are delighted you enjoyed the spicy pasta. We appreciate your sentiments regarding pricing and look forward to welcoming you back to Valencia's at The Viv the next time you are in the area. Jeff Catubig Director of Food and Beverage
   

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2. K

   Kristina

   Alabama1 recensione

   1.0

   Visitato il giorno 9 dicembre 2024

   1. Complessivo 1
   2. Cibo 1
   3. Servizio 4
   4. Atmosfera 3

   Honestly, the food was pretty bad. We got the salmon and the fettuccine Alfredo at our table. The salmon itself was decent, but was sitting on cold rice. The broccolini was very undercooked and the fettuccine Alfredo was one of the worst dishes we have ever had. It’s covered in dark meat and fatty white meat small chicken pieces mixed with overcooked pasta noodles…and the sauce was nothing I would want anyone to have to taste. I’d rather go to Olive Garden. We expected a nicer, ever-so slightly upscale experience, and were extremely disappointed. The food is NOT worth the high prices, honestly you are better off eating at the Denny’s down the street.
   

   Valencia's at the VivRisposta inviata il giorno 12 dicembre 2024

   Dear Kristina, We deeply regret that the meals served did not meet your expectations, especially given the importance we place on providing quality dishes and a memorable dining atmosphere. Your feedback about the salmon, broccoli, and fettuccine Alfredo is invaluable, and we’re sorry to hear that the preparation and presentation fell short. We will share your comments appropriately as we are continuously committed to improvements to our overall guest satisfaction. We hope to have the opportunity to welcome you back and provide a meal that truly impresses you. Jeff Catubig Director of Food and Beverage
   

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3. D

   Diane VIP

   San Diego18 recensioni

   5.0

   Visitato il giorno 3 dicembre 2024

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 4

   The best hamburger I’ve ever had bar none and I’m 75! Grilled to perfection, loaded with goodies like cheddar cheese and lettuce and tomato and pickles. oh my! and yummy french fries. Our server, Luis, went out of his way to make us feel welcome. He even gave us directions to a local market and answered all our questions about the hotel.
   

   Valencia's at the VivRisposta inviata il giorno 6 dicembre 2024

   Dear Diane, Thank you for the gracious review. We really do appreciate your kind words about how much you particularly enjoyed the hamburger. It is one of our most popular items, and we will be pleased to share your compliments on this particular item to our chef. We strive to use only the highest quality ingredients in all of our offerings, and we believe it really shows in the quality of our menu offerings. We also appreciate you for complimenting our attentive associates. We are pleased to know Luis did an excellent job taking care of you, and it will be our pleasure to pass along the kind remarks. Thank you once more for your comments; please join us again at Valencia's at The Viv, we can't wait for you to pick a new favorite! Jeff Catubig Director of Food and Beverage
   

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4. L

   Len VIP

   Los Angeles1 recensione

   5.0

   Visitato il giorno 9 novembre 2024

   1. Complessivo 5
   2. Cibo 4
   3. Servizio 5
   4. Atmosfera 5

   We went with our kids and they were very accommodating and food was good.
   

   Valencia's at the VivRisposta inviata il giorno 16 novembre 2024

   Dear Len, Thank you for your generous review and particularly for mentioning how much you and your kids enjoyed our delicacies. At Valencia's at The Viv, we believe in exceptional service and creating inspiring dining experiences for every guest. From our house-made tortillas to curated cocktails, we love providing a visit that is nothing but memorable! We hope you will think of us whenever you visit Anaheim. Jeff Catubig Director of Food and Beverage
   

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5. C

   Crystal

   Phoenix1 recensione

   1.0

   Visitato il giorno 15 ottobre 2024

   1. Complessivo 1
   2. Cibo 2
   3. Servizio 1
   4. Atmosfera 2

   We had a reservation for 6:30pm We had to wait for someone to sow up to see us. Then we waited for 25 minutes for waitress to show up s They were out of three things on the menu. The waitress delivered our food and never came back. I had to physically go into the kitchen area for help from someone else. Horrible experience I recommend a restaurant outside of the Hotel. The V was closed Mon- Wed so we had no other choice at the Viv.
   

   Valencia's at the VivRisposta inviata il giorno 16 ottobre 2024

   Dear Crystal, We would like to offer you our apologies for the disappointing experience you had with us. We particularly regret that our staff was not attentive to your needs, and we have addressed this with the appropriate individuals to ensure they are not repeated moving forward. We are also sorry for the unavailability of multiple items on the menu, and we regret the frustration caused. We appreciate your feedback and will convey it with our culinary team to prevent any recurrence in the future. We do hope that we will have the opportunity to welcome you back soon so we can show you the exceptional hospitality you deserve and that we are known for providing. Jeff Catubig Director of Food and Beverage
   

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6. A

   Ania VIP

   San Diego20 recensioni

   2.0

   Visitato il giorno 9 settembre 2024

   1. Complessivo 2
   2. Cibo 1
   3. Servizio 2
   4. Atmosfera 4

   Breakfast menu was over priced and underwhelming. The waitress forgot to order our niece’s entree. She also brought hot tea we ordered as we sat down at the end of our breakfast when we were ready to leave. She also added a gratuity charge (which we didn’t mind), but did not inform us it was included. We caught it right before we double tipped. Staff doesn’t seem to care.
   

   Valencia's at the VivRisposta inviata il giorno 19 settembre 2024

   Dear Ania, Thank you for being our guest. We are disappointed that you felt the quality of your meal did not merit the price you paid. We use only select, prime ingredients and this does come at a premium. We aim to be competitively priced, and we appreciate your valued feedback. Moreover, we extend our apologies for the inconvenience you experienced due to the level of service you received and the concern shared about the gratuity. We are confident that this was an isolated incident, and we hope that we will have the opportunity to welcome you back to experience our hospitality and food at its finest. Thank you again for your sincere feedback. Mark Steiner Director of Food & Beverage
   

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7. D

   David VIP

   San Francisco184 recensioni

   3.0

   Visitato il giorno 3 agosto 2024

   1. Complessivo 3
   2. Cibo 3
   3. Servizio 4
   4. Atmosfera 4

   Special salad was not very special; stick with Caesar’s. BBQ ribs somewhat salty and dry. Salmon looked good. Turkey club was quite good. Overall average food
   

   Valencia's at the VivRisposta inviata il giorno 5 agosto 2024

   Dear David, Thank you for choosing us and for the review. While we are glad you enjoyed most of our food offerings, we are disappointed for not meeting all of your expectations. We strive to deliver only the best to our guests, but we understand you were dissatisfied with some of your selections on this visit. This will be shared with our chef to ensure that our menu items continue to be as exceptional as we know they can be. We would welcome the opportunity to have you revisit and try our menu again. Mark Steiner Director of Food & Beverage
   

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8. AF

   AndrewFujii

   Los Angeles6 recensioni

   3.0

   Visitato il giorno 6 luglio 2024

   1. Complessivo 3
   2. Cibo 4
   3. Servizio 1
   4. Atmosfera 4

   As someone who had worked in the industry for 20 years I write this so that they are able to make changes so that other diners don’t have the same experience that we did. I never want to see restaurants give bad service, and I hate writing negative reviews. When we arrived there were two tables sat. A party of six and a party of two. When we sat down with our menus we waited about 10-12mins before someone brought us water, and told us a server would be over to take our order. A party of 4 was sitting behind us after we got water. Another 10-15mins go by and the party behind us got up and left because no one came to speak to them, and my wife and I were debating on leaving ourselves since our kids are 10 and 9. As we were about to leave the bartender came over, super nice, and took our food order. He was understanding that we waited a long time and apologized. When our food came we had a new server who was attentive and was great. I ordered the steak and it was over cooked. I ate it because I wasn’t going to wait for another meal and my kids were already eating and waiting to go back up to our room. The food was flavorful, just a little over cooked for my tastes. The almost 30 mins before a server really came over to us really put a sour taste in our mouths. The restaurant was beautiful and the hotel is somewhere we would love to stay at again. Hopefully it was just a bad night and it doesn’t happen to someone else.
   

   Valencia's at the VivRisposta inviata il giorno 10 luglio 2024

   Dear AndrewFujii, Thank you for the detailed evaluation. Please accept our sincere apologies for the undue delay you encountered with our service. We appreciate your comments and will be working to address these concerns. Our associates typically do a terrific job responding to our guest’s needs; therefore, we regret this was not your experience. We are also sorry for your disappointment with our food offerings. We will share your comments with our team as we always look for ways to improve. On a positive note, we are happy to see you liked some aspects of your visit. We hope you will give us a chance to make it up to you. Mark Steiner Director of Food & Beverage
   

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9. OT

   Utente OpenTable

   Orange County1 recensione

   3.0

   Visitato il giorno 14 giugno 2024

   1. Complessivo 3
   2. Cibo 2
   3. Servizio 2
   4. Atmosfera 4

   The restaurant was easily accessible and available for instant seating most nights, really the only issue was the lack of attention from staff. Both nights I ate in, staff would order food or take a drink order, and once it arrived, I would not see them again until it was time for the bill. The food was average; nothing that really stuck out as great or bad. Just middle of the road in that aspect. Nearly no flavor in the chicken tacos, and the burger was cooked well, but also suffered from a lack of any noticeable flavor. Fine if you need something to eat, would not go out of my way to eat at again however
   

   Valencia's at the VivRisposta inviata il giorno 22 giugno 2024

   Dear Valued Guest, Thank you for choosing us and for the review. We strive to deliver only the best to our guests, but we understand you were dissatisfied with your selections on this visit. We will share these concerns with our chef to ensure that our menu items continue to be as exceptional as we know they can be. It was also disappointing to know about the issues you had with our service. Our associates typically do a terrific job responding to our guest’s needs; therefore, we regret this was not your experience. We value your feedback as we continually strive to improve our guest services. Thank you again for your patience, and we hope to have another opportunity to show you the hospitality you deserve. Mark Steiner Director of Food & Beverage
   

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10. M

    Mary VIP

    Los Angeles11 recensioni

    2.0

    Visitato il giorno 23 maggio 2024

    1. Complessivo 2
    2. Cibo 2
    3. Servizio 4
    4. Atmosfera 3

    The hotel is fabulous and have stayed for 4 trips, but the food and menu is just average.
    

    Valencia's at the VivRisposta inviata il giorno 25 maggio 2024

    Dear Mary, We are pleased you chose to dine with us during your stay at the hotel and thank you for being a loyal guest. However, we regret that you did not feel that the food and our menu were particularly noteworthy. We appreciate your feedback as we are constantly striving to improve. We would love to have you return so we can provide you with a more memorable experience. Mark Steiner Director of Food & Beverage
    

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